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Front Desk Receptionist

2 weeks ago

Joondalup, Australia Erin Nash Ballet Academy Joondalup Full time

**About EBA**EBA is a well-established, thriving dance school operating across two branches: Ellenbrook and Joondalup. We take pride in fostering a love for dance and creating an environment where every student feels valued, gains confidence, and strives for excellence. From our Pre-School program, _Budding Ballerinas_, to our Adult program, _Brilliant Ballet_, EBA is a home for dancers of all ages.

**About the Role**We are seeking a motivated and enthusiastic **Studio Concierge** to manage the reception desk and waiting area on Saturday mornings from **8:45 AM to 12:15 PM**. This role is a perfect fit for someone who is passionate about customer service, reliable, a team player, and eager to support the studio’s operations.

In this **sales-focused role**, you will work closely with the CEO to ensure the day-to-day operations run smoothly. Your responsibilities will include supporting current and prospective clients, nurturing new leads, and communicating effectively with the teaching team.

**Key Responsibilities**

Your role will focus on five core areas:

- Sales & Operations
- Lead Nurturing
- Client Onboarding
- Client Support
- Team Support

Specific duties include:

- Collaborating with the CEO and teaching team to ensure studio goals are met, including attending weekly Zoom meetings with the CEO.
- Maintaining and updating our CRM system to process payments, manage client records, and organize classes.
- Assisting with studio events, productions, and new projects in coordination with the CEO
- Overseeing the enquiry-to-enrolment process to ensure new clients feel welcomed and supported.
- Managing petty cash and maintaining adequate supplies.
- Ensuring the reception and waiting areas remain clean, organized, and welcoming.
- Strong organizational skills and the ability to manage the studio’s daily operations.
- Clear and consistent communication skills to represent the studio’s voice.
- Initiative and decision-making skills to handle responsibilities effectively.
- Familiarity with tools like Google Sheets, Google Docs, and Trello (or a willingness to learn).
- A personal laptop or computer with reliable internet access.

**Additional Details**
- Occasional in-person additional support may be required during busy performance and enrolment periods.

**Job Types**: Part-time, Casual

Pay: $23.23 - $41.08 per hour

Expected hours: 3.5 - 5.5 per week

**Benefits**:

- Professional development assistance

Supplementary Pay:

- Performance bonus

Application Question(s):

- Do you have a Working With Children's Check?
- Would you describe yourself as someone who is outgoing, personable, confident on the phone, with the ability to build fast rapport with regular clients including students aged 2 to teens?

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 31/03/2025