Client Services Coordinator

Competitive salary package + benefit of NFP salary sacrifice options
- Supportive organisation/Great staff culture
- Great team working together to make a difference

**_Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other_**

Southern Cross Care QLD have an opportunity for a pro-active Client Services Coordinator to join our Community Team based in Raceview working across Ipswich region.

As a Client Services Coordinator you will be co-ordinating the implementation and delivery of the Commonwealth Home Support Programs (CHSP) ensuring quality consumer care outcomes are met as well as providing support to both internal and external stakeholders associated with the Home Care programs for the area.

**What can Southern Cross Care Queensland offer you?**
- Competitive salary package + benefit of NFP salary sacrifice options
- Opportunity to join a supportive organisation with great staff culture
- Ongoing individualised training and mentoring program
- Employee Assistance Program for employees and their families
- Financial support programs like Thrive (access 50% of your earned wages early)
- Purpose driven organisation making a real difference

**What are the key responsibilities?**
- Coordinating the day to day operation of the Commonwealth Home Support Programs (CHSP) including service coordination, assessment, care planning, monitoring, review and reporting to ensure effective delivery of care services to consumers.
- Managing a prescribed caseload including assessment and care planning to remain within budgetary constraints of the service users designated program(s).
- Ensuring all compliance, legislative, reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems.
- Providing practical assistance relating to meeting quality and audit requirements.
- Actively contributing to the Community Care team in quality and improvement and professional development processes.
- Collaborating with consumers to foster an understanding of their needs and aspirations in order to explore options and develop actions that best meets their care needs and gives greatest customer control over decision making.
- Recruiting, supervising and managing localised teams of personal care staff, ensuring they have access to appropriate professional development and training. Working collaboratively with Home Care management to maintain the workforce design to support the Home Care Package programmes.
- Managing of records for staff and customers.

**What you will bring to the role?**
- Cert IV level qualification in Human Services or a related field or equivalent experience in working with people with a disability in a home or community setting
- Diploma Level Qualification in Human Services or a related field or equivalent experience in working with people with a disability in a home or community setting (Highly desirable)
- Relevant understanding and experience in the delivery of health services and/or community-based services as well as complex case management
- Demonstrated understanding and knowledge of the needs of the clients from various funding programs (e.g. Home Care Packages and Commonwealth Home Support Programs)
- Demonstrated awareness and understanding of issues confronting aged consumers in a home or community setting
- Demonstrated knowledge and experience in aged program management (assessment, coordination and budgets) and understanding the care needs of people within the aged sector
- Demonstrated ability to supervise and lead staff
- Demonstrated ability to plan, co-ordinate and organise own work and work of team members
- Strong knowledge of the relevant Acts and prescribed requirements;
**Who is Southern Cross Care Queensland?**

Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.

Since then, SCCQ has grown to employ over 1000 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

**How can you apply?**

If you believe you are a Coordinator with the qualifications an