Team Leader

6 days ago

Footscray, Australia HammondCare Full time

**The Opportunity**

**The role**

**_ This role is offered as a Permanent Full-time opportunity, supporting our WA Team._**

**Responsibilities**
- Understand and engage with HammondCare Mission in Action, Model of Care, Case Management Framework and practice guidelines, policies and procedures.
- Provision of professional and clinical leadership for team members
- Ensuring timely allocation of incoming referrals to the appropriate consultant in alignment with DSA KPI’s and Activity Work Plan.
- Responsible for office environments including safety, routine maintenance and functioning equipment and ICT.
- Oversees local use and maintenance of fleet vehicles including utilisation, electronic tracking and reporting.
- Responsible to delegated approvals for brokerage and travel, in line with financial delegation and HammondCare Policy.
- Ensure that the wellbeing and safety of team members is considered and proactively managed.
- With support of Senior Team leader maintain local key stake holder relationships
- Provide regular reporting to Regional Manager on all staff performance, service quality, operational performances and issues.
- Recruit team members with appropriate skills for the specific roles being recruited for.
- Effectively manage customer complaints or challenging situations as they arise, with early notification to the Regional Manager, and to the Head of National Programs when needed.
- Work with Regional Manager to address incidents and feedback relating to the quality of the DSA Service
- Improving your own knowledge and skills as part of the Advisory Care & Partnerships team.

**What do we need from you?**
- Tertiary qualifications in Nursing/ Allied Health or health
- related degree.
- Demonstrated experience and knowledge in supporting older people and carers living with dementia, with particular emphasis on psycho-social approaches to case management.
- Ability to manage and support a team of skilled professionals across multiple sites and locations.
- Displays strong customer service ethic and attitude
- Ability to work on multiple tasks and projects simultaneously.
- High level communication and interpersonal skills
- Strong planning and organising skills with the ability to prioritise tasks to meet deadlines.
- Strong analytical skills and attention to detail.
- Good customer management skills for delivery of services to HammondCare and external customers
- Strong administrative and computer skills.
- A current Australian driver’s licence and willingness to travel intra and interstate
- Empathy and patience

**Desirable**:

- Eligibility for registration as a Health Practitioner in Australia
- Evidence of study and or qualifications in the area of dementia
- Knowledge of supporting older people and carers living with dementia

**Application process**:
Please include an updated resume and a brief cover letter explaining your interest in the role and how your skills and experience aligned with the responsibilities of the role.

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