IT Service Desk Officer

3 days ago

Girraween, Australia JELD-WEN Full time

**About our Organisation**

**JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 20,000 employees operating in 24 countries globally. Within the Australasia region, **JELD-WEN** has over 70+ facilities and showrooms, and employs over 4,000 staff.

**JELD-WEN** is the name behind iconic Australian brands - A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors.

Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full **JELD-WEN** portfolio, while significantly enhancing our ease of doing business built on operational excellence.

**About our Opportunity**

**About You**

We’re looking to leverage your highly developed interpersonal and technical skills, our organisation is diverse, so you’ll need to be a strong communicator and great at building relationships to interact effectively with both non-technical and technical team members. You'll need to be someone who thrives on challenges, has a passion for IT with exceptional customer service skills and problem-solving abilities. You’ll also need to harness your excellent organisational and time management skills to manage conflicting priorities. Ideally, you’ll have 3+ years’ experience within an IT environment, and you'll have a formal IT qualification and ITIL certification.

You need to be someone who demonstrates a keenness to learn, and willingness share your experience and knowledge with your teammates with a committed attitude

You’ll also require:

- experience across MS Office 365, networks and systems administration
- knowledge of Windows servers and Active Directory
- understanding of phone systems and Apple mobile devices
- ability to work effectively independently as well as part of a team in a fast-paced environment

**About the Benefits**
- flexible working arrangements offering 2 days WFH a week
- ongoing training and career development - follow in previous team members’ career steps into Enterprise, Cyber Security and Networking
- development plans offering paid certificates/qualifications
- generous discounts on our extensive range of JELD-WEN products
- ability to schedule leave every Christmas
- additional paid day’s leave on your birthday

**Your Next Steps**

**Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.**

LI-RM1

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