Design Operations Principal

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Here at NAB, we value design, and we ensure that design is at the forefront of our decision-making process. Our design ambition is simple - design and launch experiences that inform, empower and delight customers and colleagues, creating lasting value for customers and for our business.

**About the role**

Join one of Australia’s largest design teams as a Design Operations Principal led by our Head of Design Operations.

We, the nab.design team, are looking for amazing Design Operations Principal to make a difference to millions of our customers who connect with us daily. We do this by instilling the following Design Values:

- Respect and trust one another to deliver
- Seek to collaborate
- Take ownership and be accountable
- Maintain a learner's mindset
- Create quality work consistently

The role has the responsibility of taking a lead role in Design Operations with a focus on frameworks, processes and measures that enables NABs design team to be highly engaged, efficient, and supported so they can create consistent, quality designs to drive organisational success.

You will be in a key role delivering on NAB’s strategic ambition of improving our customer and banker experience by achieving these goals:

- People - attracting and growing the best design talent, creating experiences people love;
- Process - relentless focus on increasing design maturity to maximize ROI on design
- Product: top-rated products built using our best-in-the-industry design system
- Design Chapter: set the standard for results & thought leadership crossing domains
- Design Mindset: create lasting value by unleashing the power of our design-centric approach
- Risk - Lead on and deliver on strong risk and control outcomes

**What you’ll bring**:

- Mature level of analytical capability.
- Strong level of communication and relationship management.
- Understanding of Design.
- Confident in prioritisation of multiple requirements.
- Lead on and deliver on strong risk and control outcomes.
- Demonstrates efficiency and resilience.
- Understanding of the financial services sector.
- Relentless focus on increasing design maturity to maximize ROI on design.

**Key Accountabilities**:

- Establish and embed consistent Experience Design framework for NAB to improve quality and impact of design outputs.
- Set the roadmap and approach to uplift Design maturity, developing capability program and community of practice.
- Input into design strategies, planning and execution.
- Recommend and deliver tools and frameworks required for Design.
- Manage workforce planning, recruitment and vendor engagement.
- Drive Design team cadences to drive efficiencies, collaboration and outcomes.
- Contract management, financial management and reporting.

**A diverse and inclusive workplace works better for everyone**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
- Please note unsolicited CVs from agencies will not be accepted.