Aso5 Service Improvement and Project Coordinator

**Lifetime Support Authority of South Australia**

**Job reference**: 496239

**Location**: 5001 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**First, the introductions **

The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS), which was established under the
_Motor Vehicle Accidents (Lifetime Support Scheme) Act 2013 _(SA).

The LSA plans and funds a person-centred treatment, care, and support services to make a positive difference to participants’ recovery and independence.

The LSS funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

Serious injuries including brain and spinal cord, amputations, burns and blindness can require a lifetime of support to help people recover and maximise their independence in the community. The treatment, care and support services which are funded by the LSS directly relate to a participant’s injury.

Once someone has been accepted as a LSS participant, they will receive the necessary and reasonable treatment, care and support required for their lifetime so they can live their best life. Our person-centred approach ensures that the LSS participant is at the centre of everything we do.

As a team, we are passionate about our contribution and committed to our vision:

- Making a difference in the lives of participants, who are at the centre of what we do._

Yes, we are a South Australian Government organisation but one with a difference
_ _Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide’s CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set. Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.
- Learn more about the LSA_

**Now, let’s get to the details **

The Service Improvement & Projects Coordinator is responsible for coordinating, developing, and delivering a range of service improvement initiatives, projects, policies, and practices across the Services Directorate that facilitate the delivery of best possible outcomes for LSS participants. Responsibilities include all aspects of project research, analysis, recommendations, implementation, and reporting. The role includes a focus on collaborating with key stakeholders to ensure the LSA delivers on business plans, the Service Planner professional development program and achieves its strategic objectives.

This role will coordinate, develop, & deliver a range of service improvement initiatives, projects, policies and practices for the Services Directorate that increase efficiencies and focus on continuous improvement and innovation.

The Service Improvement & Projects Coordinator will focus on coordinating and provide a range of operational functions for delivering the Service Planner professional development program including identifying and designing innovative and responsive materials and delivery methodologies and ensuring the appropriate set up and technology for training sessions to ensure their successful delivery. Proactively engaging with staff across the Services Directorate, LSA and external stakeholders to understand business requirements, analyse problems, identify root causes to service delivery issues, and develop service improvement options, practices, and initiatives to implement agreed solutions.

The role also suits someone with demonstrated project management experience relating to service planning and/or case management including working collaboratively across functions to deliver quality outcomes within a health, disability, or personal injury related industry. The role will value someone who can demonstrate ability to identify, define and analyse problems and issues relating to allied health business practices, policies, systems and processes and scope, develop and implement timely responses and recommendations.

Are you ready to work with a fantastic, welcoming team and help us support people with sustained injuries to live their best lives? If so, we want to hear from you

For more information about the role, please refer to the attached
**Job & Person Specification**.

**Position details**

The position being offered is ongoing.

**Remuneration**

ASO5 $82,042 - $91,245 per annum

**Special Conditions**

**Application Instructions**

Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job & Person Specification.

Applicants are required to complete the attached Pre-Employment Declaration if not currently employed by the LSA.

**Enquiries**

Sharon Cates

Senior Manger Specialist Support

Phone: 8429 0614

**Applications close**: Wednesday 17 August at 5:0