Head of Digital Payment Solutions

Global Forex company
- Utilise your relationship management skills to optimise results for the business
- Work remotely, based in Australia, Singapore, UK or EU

**The Company**
Titan FX is a regulated securities dealer based in Port Vila, Vanuatu and offers forex and CFD brokerage to traders globally. Titan FX differentiates itself from other brokers by investing in product development and outstanding customer service rather than sales and advertising.

Titan FX was created in 2014 to provide a stable no dealing desk forex broker to service a global client base. Our veteran management and support team comprises highly experienced forex and fin-tech professionals with combined decades of experience providing the best possible trading conditions and client support to both retail and institutional clients.

The Titan FX leadership team frequently consults with stakeholders such as regulators, banks and other members of the financial services industry to ensure business integrity and customer security. The team also liaises with experienced service providers from Singapore, Australia, USA, UK and India to bring the best industry experience and innovations to Titan FX customers.

**The Opportunity**
Reporting to the Head of Finance, the Head of Digital Payment Solutions will be based either in Australia, Singapore, UK or EU and will work remotely, with regular travel to our offices in Melbourne.

With over 100 people in 13 countries and counting, this is a fantastic opportunity to join a dispersed, collaborative team in a dynamic industry.

**Main Purpose Of Position**
To manage and build on business relationships with global digital payment solutions providers from onboarding, deployment and ongoing account analysis.

**Principal Responsibilities and Tasks**
- Develop and maintain relationships with new and existing providers to provide greater business opportunities for us and our clients
- Prioritise between providers based on the business demand and Co-ordinate documentation and signatures from key stakeholders
- Support Compliance, Finance, Legal and Development teams to complete an entire process from the initial discussion to onboarding
- Handle PSP go live projects on Asana and deal with different departments and lead the PSP projects from start to end
- Negotiate the terms and conditions to achieve business goals and continue ongoing negotiations with PSP’s on merchant rates
- Manage regular communications with the providers to resolve issues relating to settlements or accounts when necessary and handle complex inquiries relating to PSP operations
- Liaise and support technical team in testing, training and implementation activities to ensure the successful delivery of payment channels and technology solutions
- Work with finance and Legal team for new EMI’s and bank account finding and onboarding
- Facilitate efficient and effective communications between English (internal communication) and Japanese speaking providers
- Use all available information to create a deposit and withdrawal routing strategy and report regular basis on cost vs volume for payment services
- Analyse data to perform account management function including success rates and costs
- Be the main point of contact for providers when liaising with the management team, understand the requests in each instance and coordinate accordingly.

**Essential Qualifications and Experience**
- Excellent interpersonal and communication skills in English (Japanese is an added advantage)
- Experience working with finance systems in the areas of payments and servicing
- Knowledge and understanding about Forex industry is advantage
- Good understanding of funding and liquidity management
- Demonstrable negotiation and account management skills

**What's in it for you?**
Titan FX prides itself in offering employee training and career development opportunities as well as flexible working conditions. Be part of a fast growing business in an exciting industry, that prides itself on empowering individuals to succeed.