Manager Financial Crime Investigations

**Opportunity to lead our Financial Crime team and support multiple fraud portfolios within Suncorp Bank.**:

- **Leverage your previous experience leading, managing and coaching a team.**:

- **Full-time permanent role in Brisbane.**

**What you’ll do**
- Lead and coordinate the Investigations team to accomplish agreed goals and objectives, by using available resources efficiently and effectively.
- Work with team members to plan, monitor and review team and individual employee work objectives and overall contribution to the organisation, including performance review and performance management.
- Maintain a culture of business enablement, honesty, integrity, trust and pride within Financial Crimes.
- Provide clear and consistent risk advice to stakeholders on historic, current and emerging risk issues as they pertain to the business, be it existing, adapting or proposed products/services.
- Maintain customer satisfaction with the organisation and its processes when making decisions around fraud investigations and their potential outcomes.
- Lead and ensure financial crime investigations are conducted in accordance with Board policies and approved standards by liaising with customers, management, staff, other financial institutions, police and other government crime prevention agencies and the courts to investigate, document and as necessary assist prosecution of all fraud perpetrators.
- Recover funds unlawfully obtained from the organisation or its customers and reduce the losses suffered by the Group by liaising with Collections, General Counsel, other financial organisations and the courts to obtain judgements, both civil and criminal, against perpetrators and repayment orders and injunctions on monies held or to be earned by perpetrators.
- Ensure statutory reporting obligations are being met, and that preparation of information requested by authorised bodies are completed within policy and compliance requirements; and in conjunction with the Corporate Solicitors and the Company Secretary, ensuring procedures are followed in respect of any documentation produced as required by Search Warrants, Subpoenas and other court or authorised notices.

**What you’ll bring**
- Business, especially banking, finance qualification or management desirable.
- Financial crime investigative qualification methods and practices desirable.
- 3 years’ experience directly leading, managing and coaching staff.
- Strong process knowledge and continuous improvement mindset
- Excellent verbal and written communication skills
- Highly developed time management and organisational skills - ability to manage changing requirements and prioritise workflows.
- Ability to be customer obsessed by understanding client requirements and have the desire and ability to consistently exceed their expectations.
- Effective stakeholder management skills with a variety of stakeholders, including our partner.
- Ability to analyse data to identify underlying issues and trends and use this information to present opportunities for improvement

***What we can offer**
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
- We offer support and various programs for our people: Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition.

**About Suncorp Group**

We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provides our people with ev