Operations Supervisor Industrial Solutions

**About us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits **

An Operations Coordinator is responsible for managing the coordination and supply of hire equipment to customers on project sites and shutdowns, to meet customer and project requirements. Exceptional customer service, understanding customer needs, sourcing and organising equipment for customers and adherence to safety standards at all times are some of the key requirements.

This role will be based in the Newcastle / Hunter Region.

**A typical day will include**:

- Manage supply of equipment to customers for their projects and Shutdowns; raise the hire schedule and conduct all pre-hire inspections before equipment is supplied.
- Organise the transport logistics for equipment, sourcing from your own and other branches.
- Respond to customer enquiries around hire prices, availably, technical support and provide advice regarding hire equipment.
- Raise quotes and/or generate purchase orders; resolve issues with accounts where required.
- Manage Fitter Mechanic (Field Service) staff ensuring prioritisation and management of workload
- Manage Toolstore Controllers during major outages and shutdowns.
- Schedule monthly and quarterly service of equipment; conduct minor servicing of small plant.
- Contribute to Coates Safety First, Zero Harm safety culture - _you champion a safety culture amongst colleagues and customers._
- Living away from home for extended periods during shutdowns in remote areas.

**What you’ll bring to the role**:

- Around 2 years’ experience from a technical or service orientated background and be familiar with a range of plant and equipment.
- Ability to build rapport and good working relationships using strong customer service skills
- Problem solving and conflict resolution skills drawing upon the need to manage your time and demonstrate a knack for organisation
- Demonstrated leadership skills
- Ideally you will have a forklift licence; EWP licence and be licenced to operate plant, as well as to be certified to test and tag electrical equipment. Some training may be provided.

**What you’ll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you