Security Patrols Service Coordinator

Security Patrols Coordinator opportunity
- Immediate start - Monday - Friday (0600-1700)
- Employer of Choice

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

We are currently seeking an experienced Security Patrol Service Coordinator who is looking to advance their career and take that next step

In this role as a
**Security Patrol Service Coordinator** you will ensure the safety and security of Patrol in Canberra sites, with shifts Monday - Friday (0600 - 1700) with flexablity to changes in shift timings in accordance with patrols to be covered in the area.

**To be considered for an opportunity with Wilson Security, you must provide the following**:

- You must have a valid drivers license
- Confident in your driving abilities
- Must be physical fit & able to walk & drive at all times
- Valid ACT Security License
- **Have full availability (Monday - Friday)**:

- Must be a self starter
- able to get tasks done without supervision
- Have excellent communication skills and command of the English language, both verbal and written;
- **Must be able to pass a medical test**:

- Excellent customer service skills

**Operational**
- Provide Patrol Officers with additional support during confirmed break and enter.
- Provide practical support and complete reporting requirements for vehicle accidents or break downs
- Escalate any issues of risk to your manager
- Provide buddy training for new Patrol Officers to ensure they are familiar with sites and understanding of Mobile Patrol procedures.
- Conduct monthly random patrol runs and accompany a Patrol Officer to monitor services are being conducted as per procedures and duties performed adequately.
- Assist in reviewing dockets, occurrence and incident reports for quality assurance.
- Assist in reviewing run sheets to maximize zone density and efficiency
- Assist in coordinating workload to ensuring minimize compliance issues.

**Leadership**
- Ensure Mobile Patrol Officers are provided with the tools, environment and training to perform role.
- Identify and communicate training requirements.
- Provide clear communication and direction to the Mobile Patrols Team on expectations and priority actions.
- Provide support on matters of site and staff performance.
- Provide accurate and timely information on performance, variances and accompanying action plans to State and other Managers as required.
- Participate in regular structured meetings with team to review group performance, set action plans and agree on timelines.
- Implement and monitor the management of overheads such as resourcing, labour utilisation and cost analysis.
- Monitor the incidence of claims, customer complaints, staff issues and capital expenditure.
- Recognise and reward Mobile Patrol Officers for good performance.
- Counsel and support under-performing employees, ensuring issues are addressed quickly and professionally.
- Identify opportunities to enhance service delivery or profit.

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice and we engage with our people using a number of mediums including online and in person. We offer Training and Development, Employee benefits including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.

Master Licence is: 410 462 152