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Sales Coordinator
3 weeks ago
Sydney, NSW, AUS
Full Time
About Capella Hotels and Resorts.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.
Position Summary
The Sales Coordinator role is responsible for providing administrative and support to the Sales and Marketing Department and ensuring the highest level of customer service to both internal and external clients. The role is also responsible for building and maintaining relationships with key stakeholders and assisting with the coordination of site inspections and client events.
The Role
Prepare quotations, proposals and contracts for all market segments
Assist with contract processing of Corporate RFPs including loading rates and company details into Opera and Opera Sales and Catering system, requesting rates to be loaded into the GDS via Revenue Management and storing contracts.
Coordination of contract process including blocking space, loading rates, updating activities, and storing contracts.
Update and maintain correct content and web links in all merge documents
Maintains positive guest and colleague interactions with good working relationships.
Provides administrative support to Director of Sales and Marketing, Director of Sales and Sales Managers and on occasion Director of Revenue and Director or Marketing and Communications
Prepare and maintain sufficient stock of media and sales kits, and update content as required.
In conjunction with the DOSM/DOS, coordinate the contracting process for the tour operators and corporate accounts on an annual basis. Maintain accurate, timely records of brochure contribution commitments and value-add offers.
Ensure Sales and Catering accounts are kept up to date and accurate at all times.
To perform administration duties as directed by the DOSM, DOS, Sales Manager and DMCM. They will include, word processing, filing, photocopying, couriers, mailouts, taking minutes and other general duties.
To assist Sales & Marketing team on projects and presentations.
Answer and respond to any channel of communication verbal or written.
Ad hoc administration tasks and projects as required by the Sales Team.
Talent Profile
Hospitality or Sales/ Marketing tertiary qualifications are preferred
Experiences in similar role in luxury hotels/resorts or hospitality sector is preferred
Experience in a sales or events environment
Knowledge of Hotel Property and Catering Management Systems (OPERA)
