Client Liaison

LD Total is a privately owned family company that has been leading the way in providing quality end to end landscape solutions for over 25 years. From our humble beginnings in a small shed, we now have established depots and offices in, Perth, the South-West of WA, Victoria, Queensland and South Australia. Our range of services include landscape and irrigation design, commercial and residential construction, maintenance, and residential lot packages.

Joining the LD Total team will provide you with an opportunity to collaborate with experienced and award-winning industry professionals and contribute new and innovative ideas to an industry leader.

**About the Role**:
We are looking for a Client Liaison and Administration person to join our Lot Packages Team. This role is full-time and will be located in our Burswood Office

**Description of duties**:

- Data entry of incoming lot owner details into the Lot Packages system.
- Contact lot owners on a daily basis in line with service schedules. Providing information in relation to the installation of their fencing and landscaping.
- Answer incoming phone calls and dealing with queries to a successful end or ensuring it is directed to the relevant person for completion.
- Record information and correspondence with clients and lot owners within the lot Packages system.
- Communication with department colleagues, including but not limited to Supervisors, Area Manager, internal administration and management on a regular basis.
- To organise and enter bookings for the design consultation team ensuring efficient scheduling.
- Produce invoices to lot owners for additional works or materials.
- Take payment of invoices for additional works and materials.
- Provide reports for management or clients as required.
- Other administration duties as required
- Assistance with pricing/estimating for smaller homeowner related works
- May include Greenstock ordering and scheduling

**Essential Selection Criteria**:

- Sound experience in administration.
- Experience in a call centre or similar high call volume environment.
- Good working knowledge of Microsoft Office programmes or CRM systems.
- Possess excellent interpersonal and communication skills as this role involves interaction with department supervisors, homeowners/clients, company employees and management.
- An eye for detail with a commitment to producing high standards of work.
- Ability to work in a team environment.
- Excellent time management and able to prioritise workloads.
- Reliable and enthusiastic.

**LD Total can offer you**:

- Excellent working culture, with a focus on work/life balance
- Friendly, flexible and supportive workplace
- Genuine opportunities for career development and personal growth.
- Free access to onsite Gym
- Employee Assistance Program