Officer, Student Success

**Job no**: 571379
**Work type**: Full-time
**Location**: Flexible, Geelong - City, Melbourne - Burwood
**Categories**: Administration, Student Services
- Flexible location + hybrid work arrangements
- Full-time and continuing
- HEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

At Deakin, we pride ourselves on being an innovative and globally impactful university with a strong commitment to diversity, equity, and inclusion. We offer a dynamic and supportive workplace where your unique perspectives and talents are valued. With opportunities to grow your career, contribute to world-class research, and make a real difference in our communities, Deakin is a place where you can thrive and be part of something truly progressive. Join us in shaping the future while celebrating the rich traditions of the lands on which we operate.

**About the role**:
The Officer, Student Success is responsible for delivering consistent and efficient service to stakeholders and students through timely, accurate, and standardised information related to student success. The role anticipates common needs, offers self-service solutions, and resolves standard queries through established processes. As a primary point of contact for student success enquiries, the Officer, Student Success ensures that interactions are handled swiftly and effectively, prioritising operational consistency and high-quality service and works closely with team members across the Division on student success initiatives. Reporting to the Lead, Student Fairness and Operations, the Officer, Student Success works within a structured environment to deliver services that meet the needs of the University community.

**Accountabilities**:

- Coach and guide team members to achieve individual, team, and University goals while fostering respectful, inclusive teamwork and effective communication.
- Role model ethical behaviours, seek advice and expertise as needed, and ensure decisions are informed by relevant information.
- Respond promptly to customer needs, tailor communication to diverse audiences, and present information clearly and concisely to ensure understanding.
- Maintain positive relationships, support team members during pressure or change, and collaborate productively with diverse stakeholders.
- Take ownership of goals, adopt innovative practices, and contribute to continuous improvement by providing feedback and identifying opportunities for change.

**To be successful, you’ll have**:

- Completion of a Degree without subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training.
- Experience in administration, document handling, customer service.
- Knowledge of stakeholder liaison is large complex organisations and customer service.

**Here's how to apply**:
Please submit your updated resume and a short cover letter outlining your skills and experience.

For a copy of the position description, please see below:
PD - Officer, Student Success

Applications for this position close on **Tuesday 15th April 11.55pm**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 10 Apr 2025 AUS Eastern Standard Time