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As the On Site Representative for Team Global Express, you will provide quality transport and distribution services to the customer while maximising the profitability and productivity of the business. Will be required to coordinate the fleet of distribution vehicles operating out of the customers premises and coordinate monitor throughout the day to ensure pick-up and delivery windows are met, whilst keeping a high level of quality communication with the customer. You will also be a contact point for the customer and their stakeholders for customer service or operational queries.

Primary Duties & Responsibilities
- Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
- Arrival at pick up and delivery is within required timeframes
- Communicate allocation plans to stakeholders where required
- Coordinate backup vehicles where required
- Ensure compliance of the fleet with respect to TED usage and Scanning
- Escalate any operational challenges to the Operational Services Manager as soon as they are identified
- Ensure subcontractor drivers are compliant with all customer and Team Global Express processes and procedures
- Weekly Toolbox talks with all subcontractors
- Disciplinary processes as required
- Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer - client relationship
- Manage driver leave and absenteeism across the site
- Facilitate training and development of drivers as required
- Devise strategies to ensure service standards are met
- Facilitate POD retrieval from the drivers on the customers behalf
- Ensure driver compliance to OH&S and Road Safety requirements
- Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
- Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively

**Qualifications**:

- Experience in the transport industry
- Driver Licence (Class C)

About you

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.
- Working 38 hours a week
- Sound knowledge of the transport industry
- Available to work Monday to Sunday and Public Holidays
- Customer Relationship Management
- Excellent communication skills - both written and verbal
- Excellent Data Entry skills - has to be accurate
- Attention to detail
- High level of literacy and numeracy skills
- Negotiation and influencing skills
- Decision making, Time management, Organisation & prioritisation, Problem solving
- Safety at work

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit

Careers - Team Global Express

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

Diversity and Inclusion

We celebrate difference.

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit