Customer Analytics Consultant

7 days ago

Sydney, Australia Nucleus Global Solutions Full time

An exciting opportunity exists at a global software organisation and market leader that offers a holistic vision for customer engagement solutions. Our solutions help our customers optimize their customer experience by understanding their business operations, customer sentiment and intent through a comprehensive set of analytical tools, which create enduring customer relationships by connecting work, data and experiences across the enterprise.

The main elements of this role will involve consultation around our client’s current Voice of the Customer Analytics approach with a specific focus on Speech Analytics, Text Analytics, Automated Quality Management, Customer Feedback Management and CX-enhancing technologies, defining frameworks for implementation, analysis methodology and optimisation of business operations across our clients’ operations.

This role will have variety and flexibility, working with multiple customers across various industry verticals on short projects time or developing a one-on-one relationship with a customer to deliver consulting services in a longer-term engagement.

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