Loss Prevention Clerk

2 days ago

Greater Adelaide SA, Australia Costco AU Full time

Costco is a membership based warehouse club that is dedicated to bringing the best possible prices on quality brands and merchandise. With hundreds of locations worldwide, Costco provides a wide selection of merchandise, speciality departments and exclusive member services

**Description of position**:
Protects company assets from internal and external theft. Observes and reports potential safety and security hazards. Investigates potential theft, detains suspects, maintains evidence and completes incident reports. Cooperates with local law enforcement in aiding pending investigations and testifies in court when necessary. Provides prompt and courteous customer service.

**Daily tasks and responsibilities**:

- Walks the warehouse and perimeter to monitor safety and security concerns.
- Follows and maintains knowledge of Costco procedures and applicable laws relating related to loss prevention duties.
- Observes, detects and investigates internal and external theft threats. Reports potential internal theft situations to warehouse Manager.
- Detains and interviews shoplifters when warranted.
- Prepares reports for internal use and for potential prosecution
- Maintains evidence and reports files collected from investigations
- Communicates with other area Costco Loss Prevention Clerks and security of area businesses to exchange information about current and local theft threats
- Provides prompt and courteous service to members, employees and vendors. When in office, answers phone and assist callers.
- Coordinates with Police when required

**Competency Statement(s)**
- Communication -Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and suppliers. Actively listens to employees, members, managers and takes appropriate action as necessary. Limits communication of confidential information to those individuals with a need to know.
- Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in identifying problems, finding solutions and making sound decisions consistent with Costco's Code of Ethics.
- Self-Motivated - Well-organised and able to prioritise, multi-task and adhere to deadlines while working independently with mínimal supervision. Thinks critically to resolve monetary imbalances and correct appropriately. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to comply with new programs, methods, practices, and procedures.
- Current experience in loss prevention and detection - retail setting would be preferred
- Must undertake a successful Criminal Record Check
- Must be able to use Excel and Word computer programs
- Exposure to CCTV software and programming would be beneficial
- Security Licence II or III would be beneficial

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