Tenancy Officer

**Introduction**:
**Join us and share our Vision**:
‘All people affordably housed in neighborhoods that support life opportunities’
Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.
We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.
**Description**:
Join a dedicated, friendly team who really care about the work that we do for the people we house. You will work very closely with a dynamic team of Tenancy Assistants and Tenancy Officers. We pride ourselves in our collaborative work which focuses on the provision of person-centred tenancy management.
The Tenancy Officer role is to provide a person-centred tenancy management service for a portfolio of Housing Choices WA properties. Based in Mandurah and Peel region, we offer a high quality customer service and ensuring compliance, and protection of the property asset, whilst operating within a supportive landlord model.
As a Tenancy Officer, you will be an integral part of the team. Duties revolve around the management of a portfolio of Housing Choices WA tenancies, offering high quality customer service and ensuring compliance, and protection of the property asset, whilst operating within a supportive landlord model.
**Skills and Experiences**:
**What you'll bring**:

- Demonstrated knowledge and understanding of property management practices and principles, including the Residential Tenancies Act, inspection processes and property maintenance requirements.
- Strengths in customer service, in particular strong communication and negotiation skills and proven ability to find solutions to complex problems and work effectively with clients and stakeholders.
- Well-developed organisational skills to manage workload and competing priorities.
- Previous experience working in a team environment and willingness to provide assistance and support to other team members and contribute to a positive team environment.
- A current Western Australian driver’s licence.

What we offer in return
- Flexible working arrangements
- Salary Packaging for living expenses, meal, and entertainment expenses
- Excellent career development opportunities
- Recognition program
- Salary Continuance Insurance
- 16 weeks paid parental leave
- Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
- Agree and comply with Child Safety policies and procedures
- Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply
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We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.