Pak Team Leader- Utility Support

**Position Summary**

The Pak Team Leader
- Utility Support in conjunction with other Pak Team Leader has responsibility for the supervision and management of the day-to-day production needs of multiple work groups and demonstrated leadership in the achievement of production goals.

In particular, the Pak Team Leader - Utility Support:

- Leads and supervises multiple production work teams
- Assists existing team leaders to ensure all work teams are adequately supported on the production floor
- Provides specific assistance to food room and Plastics production teams working on the production floor
- Ensures production goals are met and to the required standard of quality. Delivered in Full and On-time
- Maintains a safe and healthy working environment
- Supports all team members to achieve their individual and team production goals
- Contribute to maintaining quality accreditation
- Provide additional one on one support where required to enhance team member understanding and proficiency on how to complete work tasks.

Role responsibilities encompass tasks within the following key areas:
1. Production

2. Assembly of customer orders

3. Vocational support Employee support duties

4. Individual support for team members with higher support needs.

**Area of responsibility**

**1. **Production tasks**

**Key performance indicators / Responsibilities**

Achievement of production goals at the required level of quality
- Set up and run production line according to JWO instructions and instructions from the Production Coordinator.
- Input daily data into Daily Production Schedule.
- Use initiative and ingenuity to improve productivity and best practice to ensure that all jobs are delivered in full and on time (DIFOT) and to budget.
- Actively seek out and advise the Pak Production Coordinator of any issues which may result in lost productivity, non-chargeable downtime or negatively impact on achieving tasks jobs and budget.
- Advise Pak Production Coordinator immediately any issues arising that may result in the business not meeting the customers’ specifications.
- Day to day relationship management at all levels with commercial clients, funding bodies and/or community stakeholders if required.
- Provide Production Coordinator with recommendations in identifying eliminating works order over runs.
- Ensure that all personnel strictly adhere to OH&S legislation, company policies and procedures
- Fortnightly team meetings with supported team members.

Supervision of a work team
- Provide team members with necessary supervision to enable them to achieve their production goals.
- Assist team members to understand all steps prior to commencing a job.
- Assist team members with the steps involved in each job allocated to them.
- Ensures work team provides work that meets quality standards.
- Provides encouragement and guidance to work team.
- Delivers on the job training and support to the work team.
- Maintains the attendance role.
- Organises and completes team member timesheets.
- Provides individualised support to team members with higher support needs to improve employee proficiency in all manner of work.
- Assists in supervisory and support duties of Food Room and Plastics team members that work on the Pak floor**.**
- Work to NDIS Practice Standards and supporting improvement activities and improvement activities and individual aspirations where relevant.

Contributing to quality processes
- To work within Brite Services Quality Assurance system, contractual arrangements, and legal requirements.
- To be fully aware of and comply with current responsibilities and requirements of the quality system, regulations and organisational policies, quality procedures and working instructions applicable to their activities.
- To contribute to continuous improvement through completion of Continuous Improvement Reports.
- Undertake training exercises with work groups to enhance employee knowledge and skills.
- Contribute to work trail process.

Contributing to Occupational Health and Safety processes
- To be fully aware of and comply with current responsibilities and requirements of the OHS Act 2004, regulations and organisational policies, quality procedures and working instructions applicable to their activities.
- To report all hazards, incidents, and injuries in accordance with legislation, and Brite Services VVRA reporting procedures.
- Ensure liaison with employee health and safety representatives and supervisors and staff in regard to OHS issues.
- Wear and use protective safety equipment when identified as appropriate.
- Participate in programs and assessments to improve health and safety in the workplace.

Reporting & Accreditation Upkeep
- Maintain accurate production documentation.
- Maintain record for ISO 9001 audit.
- Monitor the quality of support provided to the team members and undertake CIMS notes when required.

**Authority**

The Pak Operations Manager delegates appropriate and adequate authority to the Pak