Client Coordinator

9 hours ago

Essendon, Australia Care With Quality Full time

**Your Opportunity**:
As the face of Care with Quality, the Client Coordinator role focuses on delivering outstanding person-centred support to our clients and care worker team. Through building meaningful relationships, this role is responsible for ensuring that clients receive the care and support they need to live the life that they choose. We are seeking a full-time Client Coordinator to be based out of our Essendon Office.

Your key responsibilities will include:

- Appropriately matching field staff with clients, ensuring services are scheduled in line with client's needs
- Act as the first point of call for clients, Support Coordinators, families, other nominated representatives and healthcare professionals.
- Ensure all documentation for clients is accurately maintained.
- Work closely with field staff to ensure scheduling is appropriate and act as the team's first point of contact for any issues or queries.
- Work with the broader team on quality and continuous improvement initiatives.

**What we are looking for**:
We are looking for a supportive, friendly, and organised individual with excellent time management, administration, and customer service skills to join our team.
- Strong rostering capabilities and ability to manage competing priorities
- Ideally, experience, knowledge and understanding of the disability/community care sector
- Demonstrated experience in providing service delivery to clients, customers, employees or other relevant stakeholders
- Genuine desire to deliver outstanding customer service in all interactions.
- Strong attention to detail and well organised
- A commitment to providing the best quality support and services to our clients
- This role also requires the successful applicant to have or obtain a national police check._

This is a great opportunity to join a growing organisation and bring your experience to a role while working as part of a supportive and collaborative team focused on making a difference in people's lives.

**Culture & Benefits**

Care With Quality innovative and supportive values-based culture will ensure you feel rewarded as you help Australians in need and develop in your career.

Our range of employee benefits includes:

- Competitive Remuneration
- Free Parking
- Supportive management team and career progression
- Learning different aspects of the business
- Access to EAP

**About us**

Care With Quality is a Melbourne-based boutique home and community care provider that services in the North-western and South-eastern regions of Metropolitan Melbourne that has served our community providing personalised care services for over 25 years. We focus on providing a supportive environment where you can be yourself at work and be proud of the work that you do.

**Diversity & Inclusion**

**How to apply

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