Quality Assurance Coordinator

4 days ago

Brisbane, Australia Queensland Police Service Full time

Your key accountabilities
**The core capability requirements for this role are**:

- Co-ordinate the development, implementation, maintenance, and review of the Policelink Quality Assurance system and process improvements. Co-ordinate and perform quality management and compliance audits across Policelink channels. Develop and evaluate policies, procedures and performance standards for Policelink and implement corrective and preventative actions to support quality service delivery and ensure best practice. Provide advice and submissions to senior management on quality management issues. Identify and coordinate administrative tasks and provide guidance to staff. Maintain effective human resource management including team supervision, staff development, training, performance and leave management. Work collaboratively with internal and external clients and stakeholders to ensure high quality systems and processes are maintained to support optimised service delivery.

Role Requirements
**Other**:

- Through the nature of your work in this role, you may be exposed directly or indirectly to sensitive matters and materials which could lead to vicarious trauma. We support employees who are impacted by their work through the availability of the Employee Assistance Program (EAP). You should consider the above information and your personal resilience and coping strategies to sustain working in environments that may expose you to traumatic events and/or material.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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