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Structural Heart Disease Applications Specialist

2 weeks ago

Fortitude Valley, Australia GE HEALTHCARE Full time

**Job Description Summary**: In this role you are responsible to provide specialized clinical focused product & technical support, in the care areas of Structural Heart Disease and Interventional Cardiology. The role covers all states and territories of Australia & New Zealand, and the successful applicant will be responsible for the support of the clinical customer teams, multiple clinical departments, providing clinical support and education.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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The successful applicant will be tasked with coordinating, demonstrating, and implementing a desired solution, to current and future customers. Education and support are the keys to success in the SHD/Interventional space, instilling confidence in the end user (e.g. Echo Cardiologist or Anaesthetist) is essential for GE HealthCare Cardiovascular Ultrasound segment success and growth in this market, but the key to achieving that is time.

**Key responsibilities include (but are not limited to)**:

- Focussed Hospitals - Public, Private and Paediatric
- Focussed Care Areas -Cath and EP Labs, ICU/PICU and Operating Theatre.
- Focussed Procedural Areas -2D/4D TOE, ICE and CartoSound.
- Ability to travel at short notice, across Australia and New Zealand, adjust and change to customer or business needs at short noticed is desired.
- Facilitate evidence-based practices by supporting the customer experience, support the commercial teams for pre-sales activities, providing effective outcome-based education and training solutions.
- Work closely with the AKA Structural Heart Team, to improve the business and product positioning within the ANZ region.
- Develop relationships with global colleagues and global businesses, who are actively working in or focused on the SHD/Interventional market.
- Develop and manage current and future KOL’s in the SHD/Interventional segment, setting up opportunities and engagement programs, research, and education.
- Assist CVUS Segment and Application leaders in the launch, demonstration, and installation of current and new technologies.
- Ability to work autonomously, flexible hours, weekdays, and weekends, will be required at times due to customer needs, conferences, symposiums etc. (within reason)
- Organise, manage, and deliver education and training sessions for customers and internal staff learnings.
- Liaise and build close working relationships with medical device and therapeutic companies (Abbott, Edwards, Biosense Webster, Pfizer, Bristol Myers Squibb) to promote GE HealthCare products and actively seek out new opportunities.
- Use market and product knowledge to assist the ultrasound teams in developing sales, marketing, and customer service strategies for their regions.
- Represent the ‘voice of customer’ on behalf of the region to AKA and global ‘upstream’ ultrasound IT teams including, but not limited to product development strategy, business growth strategy, IB CSO’s and customer/KOL support.
- Ability to look for opportunities within and around the SHD space, for other GE HealthCare business segments, through sales leads, contact details, competitive information.
- Improve customer satisfaction and socket retention by providing the regional teams with the tools they need to provide continuing education on optimization of equipment.
- Facilitate team communication and the sharing of best practices.
- Team oriented - ability to motivate and work well with diverse, cross-functional teams.
- Innovation - develop new ideas through collaboration and execution of creative ideas.

**Qualifications**:

- Cardiac experience, gained in a clinical capacity working as a cardiac sonographer.
- 5 to 10 years’ experience in healthcare environment
- Licensed clinical practitioner or sonographer
- High level of interpersonal and communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations
- Strong expertise in cardiovascular ultrasound
- Customer focused.
- Team player
- Willingness to travel extensively ~80%

**Desired Characteristics**:

- Associate’s or Bachelor's degree in clinical field of Ultrasound
- Fluent in English
- Passion and vision for improving clinical outcomes - strong clinical experience.
- Self-driven
- Ability to work with mínimal supervision.
- Strong and effective teaching and presentation skills
- Ability to effectively troubleshoot problems, think on your feet, and improvise solutions under time constraints.
- Ability to support and contribute to strategy and innovation.
- Through ongoing successes, new expectations and contributions will be generated to transform th