Volunteer and Community Engagement Manager

**Volunteer and Community Engagement Manager**

This newly created position will provide leadership and strategic direction for the management of volunteer services and community engagement opportunities across Southern Cross Care (NSW & ACT). The Volunteer and Community Engagement Manager will develop, implement, and embed a comprehensive Volunteer and Community Engagement Strategy for SCC in line with our strategic goal, mission, and purpose, ensuring a focused approach to developing and growing our volunteer base and community engagement to support effective service delivery.The role will provide leadership, support, and direction to all volunteer-involving activities/services and for the delivery of a Volunteer Strategy - to grow, scale and sustain our volunteer programs in new and existing locations. The creation and management of a cohesive volunteer program provides a consistent framework for volunteer management in line with Australian Volunteer National Standards and practices that align with the new Aged Care Act & Standards.
- **Volunteer & Community Engagement Expertise**: Proven leadership capabilities and experienced in building and growing volunteer programs and community engagement initiatives.
- **Effective Communication Skills**: Highly developed influencing, relationship building and customer service skills.
- **Critical Thinking and Problem-Solving**: Proven capability in analysing complex challenges, identifying potential issues, and swiftly implementing effective solutions to mitigate risks associated with initiatives.
- **Collaborative Leadership**: Adept at fostering a collaborative work environment, encouraging teamwork, and facilitating cross-functional collaboration to ensure the successful adoption of volunteer based initiatives across the organisation.
- **Adaptability and Resilience**: Demonstrated resilience in the face of challenges, with a flexible approach to managing and adapting to evolving circumstances throughout various change management processes.
- **Project Management Expertise**: Proficiency in project management methodologies, with a track record of successfully overseeing projects and ensuring the timely delivery of key milestones within the volunteering space.
- ** Qualifications**: Diploma and/or bachelor's degree in a relevant field such as health, gerontology, volunteer management, human or health management.
- ** Previous experience**: Minimum of 5 years of progressive experience in driving transformative volunteer management initiatives and programs; Highly developed influencing, relationship building and customer service skills; Proven leadership capabilities and experienced in managing teams and/or projects; Sound understanding of community engagement; Sound experience in designing and delivering volunteer education programs; Sound knowledge of Aged Care sector and vary needs of the client group; Experience in collaborating with diverse teams to promote innovation, leading to tangible improvements in service delivery and organisational efficiency; Prior engagement in designing and implementing change strategies aimed at improving customer experiences.

**What’s in it for you?**
- You will be joining a highly functional & experienced team
- Competitive salary package
- NFP salary sacrificing benefits + meal & entertainment allowance up to $15,900
- Annual leave loading
- Discounted private health insurance
- Access to our Employees Assistance Program
- An extra day’s annual leave paid at Christmas
- Flexible start times
- Maxxia Salary Packaging and Rewards, including discounts at major retailers, cinemas and restaurants
- Heart HQ our Southern Cross Care (NSW & ACT) People Platform that is packed with exclusive benefits and features designed to help you Celebrate, Connect and Succeed.

**About Southern Cross Care (NSW & ACT)**
- We are a not-for-profit organisation with a mission to empower older people to ‘live life to the full’. For the last 50 years our name has been trusted by the community to provide care and support for thousands of people in over 40 locations across NSW and the ACT._
- We have a passion for providing the best care with clinical excellence. We offer person-centred care services to meet individual needs and preferences in residential aged care as well as in-home care. At SCC, people are at the heart of everything we do. We support our employees to excel_