Office Manager

2 weeks ago

Woy Woy, Australia I-MED Full time

An excellent opportunity has become available for an experienced Office Manager to join the team in our clinic in Woy Woy.
I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, and a commitment to exceptional standards of patient care.
Reporting to the Area Office Manager, you will be providing operational leadership and management to the clinic, enabling the administrative team members to deliver high quality, efficient, professional, and friendly services to patients, customers, referrers, and the community.
You will be responsible for rostering, covering reception and providing exceptional patient focused services. Ideally you will have a experience managing a team and come from a medical/health background.
This position is ideal for a someone looking to take the next step in their career, work within a clinic setting, enjoy real job satisfaction and make a positive daily impact on the lives of colleagues and patients.
Working for I-MED offers you
- A collaborative and professional working environment
- Competitive remuneration package with flexible work options
- Opportunities for career advancement with I-MED's continued growth and expansion
- Commitment to your health and well-being, including access to employee assistance program
- A range of employee benefits, such as paid parental leave and discounted health insurance
- An innovative, respectful and welcoming clinic environment united in the pursuit of excellence

Key accountabilities include
- Managing medical reception and clinic administration services professionally
- Providing excellent customer service and patient care
- Maintaining strong working relationships with patients, referrers, staff and managers
- Manage clinics daily appointment schedules
- Manage data and information accuracy in each clinic including invoicing and receipting
- Ensure clerical staff have a clear understanding of their roles and responsibilities
- Provide clerical staff with ongoing and regular feedback, mentoring and training

To be successful in this role you will have
- Demonstrated experience within a senior reception role
- Ability to manage, coach and lead clerical / clinical staff
- Ability to lead and drive the I-MED patient care and customer service standards
- Experience within Radiology is essential
- Excellent interpersonal skills and demonstrated ability to communicate effectively with patients, staff and other medical and non-medical personnel verbally and in writing
- Experience in a customer service environment

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