Field Support Specialist

2 weeks ago

Brisbane, Australia Umano Medical Full time

Ready to wear many hats and make a real impact?
Join Umano Medical and become the go-to person for technical support, customer service, and local operations in Australia. You'll be the key contact for our customers in Australia, especially around Newcastle, and ensure smooth operations across technical support, logistics, and client relations.

**More specifically, here’s what your day might look like**
- Provide technical support by phone and on-site (repairs, maintenance, installations).
- Visit hospitals and client sites to perform repairs and offer training.
- Handle service calls and follow up until resolution and customer satisfaction.
- Process orders for parts and services, and manage related documentation.
- Collaborate with Engineering and other departments to report field issues and improve processes.
- Support local operations: shipping, receiving, inventory, packaging.
- Monitor and manage parts inventory (Kanban, JIT).
- Participate in improving tools, procedures, and customer experience.

**Life at Umano Medical**

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come live the Umano Experience

**Essential qualifications**
- Minimum of 2 years of relevant experience
- Strong problem-solving skills
- Ability to read and interpret technical blueprints
- Experience in product repair and technical support
- Basic knowledge of inventory or logistics
- Autonomous, organized, and customer-focused
- Hands-on and comfortable with physical work
- Willingness to travel as needed
- Degree in Mechanical or Manufacturing Engineering, or equivalent education/training

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. **Come live the Umano Experience**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Referral program
- Work from home

Work Authorisation:

- Australie (required)

Work Location: On the road

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