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Reportable Incidents Handling Officer

3 weeks ago

Perth, Australia Talent International Full time

**Job Details**:
**Location**

Perth

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH93013_1662696511

**Contact**

Deborah Moreton

**Posted**

about 4 hours ago
- **6 month initial contracts**:

- ** Start dates of October**:

- **Rates APS4 - $42.54 + Super / APS 5 -$53.63 + Super**

Multiple 6-month contract opportunities based in Perth CBD

Great opportunity to join a Federal agency's independent regulator of marketplace providers.

This is your opportunity to improve Australia's largest healthcare reform since Medicare and protect our most vulnerable.

**Reportable Incident Handling Officer **will be part of a state-based team, with duties including, but not limited to the following:

- Support the implementation, operation and monitoring of the reportable incidents handling function;
- Assist with the management of a caseload of incidents reported to the Commission by providers, including engaging with providers, where requested, on incidents (including deaths of people with disability) and supporting the Assistant Director in the escalation of incidents for investigation or other action where necessary;
- Support the development of advice to the Branch Manager about trends, issues, individuals of concern and inadequate investigations by service providers, through the assessment and analysis of information gathered during the reportable incidents handling process;
- Support the education and training function for providers in identifying incidents, preventing and effectively responding to abuse, and neglect of people with disability and information about the Commission's reportable incidents handling function; and
- Develop productive working relationships with a range of stakeholders to facilitate the work of the reportable incidents handling function, and the Commission more broadly.
- Related/connected duties as required.

**Skills needed**
- Previous experience in a reportable incidents environment, managing moderately complex incidents affecting the safety and wellbeing of participants to a high standard
- Ability to develop and maintain influential working relationships with a wide range of stakeholders both internal and external to the NDIS Commission
- A well-developed understanding of processes designed to manage incidents affecting the safety and wellbeing of participants and achieve positive outcomes
- Strong analytical skills including a capacity to evaluate incidents affecting the safety and wellbeing and related issues and contribute to solutions, advice and capacity building
- Ability to identify and communicate opportunities for continuous improvement to achieve quality outcomes
- Excellent written and oral communication skills including the capacity to produce detailed briefings and correspondence
- Highly developed organisational skills including the capacity to manage competing demands and to meet deadlines
- The ability, and the confidence, to make sound judgements and decisions based on thorough research, problem-solving, innovation and evidence-based practice, to achieve the objectives of the reportable incidents handling function, and the NDIS Commission more broadly.

**Please call Kelly Williams on 0409 005 286 for further details.