Manager Disciplinary Action Unit

**Manager, Disciplinary Action Unit**

**Grade**:Clerk Grade 11/12**
**Salary range**:$145,378 - $168,130 + superannuation and leave loading
**Duration**:Temporary - full time, up to 9 months

Are you passionate about protecting the rights of consumers and building better trader behaviour? Are you seeking a role where the actions you take contribute to a fairer marketplace for the people of NSW? Are you excited about building a dynamic and responsive team that focuses on delivering effective enforcement outcomes.

**Yes? Then this is the role for you.**

NSW Fair Trading is looking for a Manager Disciplinary Action Unit to lead a committed team and deliver a range of enforcement actions to impose conditions, suspend or cancel licences across the industries that we regulate. The role provides strategic direction and operational management in a decentralised environment to deliver timely and appropriate enforcement outcomes.
Reporting to the Executive Director, NSW Fair Trading Operations, you will ensure procedural fairness and use your delegated authority to make enforcement decisions against current and former licence holders, including individuals and corporations. You will use your leadership skills to drive a culture of collaboration and effective and timely decision making. You will also provide direction and specialist advice in undertaking assessments, preparing documents, assessing submissions and determining outcomes for disciplinary action under the powers of the regulator.
You will collaborate with investigators and our Legal team to develop enforcement strategies. You will also provide expert guidance to the NSW Fair Trading Executive to facilitate the development and implementation of corporate and divisional strategic plans to meet regulatory strategy and priorities.

**About us**

NSW Fair Trading has been established to safeguard consumer rights, ensure consumers and renters have the information and support they need and promote fairness in many daily transactions between consumers and traders in NSW. Fair Trading NSW works with consumers and industry to create a fair marketplace and address poor conduct in the industries it regulates. NSW Fair Trading is committed to focusing on the greatest risks and harms to consumers and making full use of the regulatory tools available under our legislation.

**To be successful in this role you will**:

- Be an experienced leader possessing motivational leadership skills to keep the team focused and engaged as it delivers a critical regulatory function
- Have expertise in making recommendations for disciplinary actions involving varying degrees of complexity within mandatory statutory timeframes
- Possess high level analytical, organisational and communication skills
- Be able to manage competing priorities and make sound decisions
- Work collaboratively with a wide range of internal and external stakeholder in providing timely, reliable and consistent disciplinary advice and outcomes; and
- Mentor and support Disciplinary Action Officers within the Unit.

**Pre-Requisites**
- Appropriate qualifications in Government (investigation, legal) and/or relevant industry experience
- Satisfactory criminal record check.

**What we need from you**

Salary Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

**Closing Date**:Wednesday 30th April 2025 [9:59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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