Outreach & Engagement Specialist

**JOIN OUR TEAM AT KUKOON** Kukoon is a Melbourne-based registered NDIS provider specialising in five categories of disability. We stand out as a trusted partner in the NDIS space across our seven service areas of, Supported Independent Living (SIL), Individualised Living Options (ILO), Short-Term Accommodation (STA), Community Participation (CP), Support Coordination and School Leaver Employment Supports (SLES). **WHY WORK AT KUKOON?** - Flexible Work Hours: We know life is busy. That’s why we offer flexible working hours to suit your lifestyle. - Above-Award Pay: Be rewarded with competitive rates that recognize your hard work. - Supportive Management: "The management is great and helps me reach my goals." - Current Support Worker - Inclusive and Friendly Environment: Join a team where collaboration and support are a priority. "I love the staff and the environment." - Current Support Worker - Career Growth Opportunities: With monthly training, personal coaching, and a clear path to career progression, Kukoon invests in you. - Person-Centered Focus: "Kukoon is focused on providing person-centered care - and that’s something I’m proud to be a part of." - Current Support Worker - Immediate Support: Need assistance on the job? Our friendly team is always available to provide help when you need it. "The friendly staff and help I get when needed, and quick response to any questions I have." - Current Support Worker - Exceptional Recognition & Engagement: Celebrate your achievements with recognition programs and engaging activities. - Permanent and Secure Roles: Experience stability with our permanent shifts and job security from a registered NDIS provider. **ABOUT YOUR ROLE** As our new **Outreach & Engagement Specialist**, you’ll drive growth by connecting with prospective participants and referral partners, responding to enquiries, and delivering an empathetic, insightful onboarding experience. Using your sales acumen, sector knowledge, and people skills, you’ll play a critical role building Kukoon’s reputation as a leader in the disability sector. This is a flexible work-from-home position. Occasional travel within your region may be required. **KEY RESPONSIBILITIES** - **Outbound Prospecting**: Conduct structured outbound campaigns—minimum 10 new cold calls and 10 follow-up calls daily—to generate new leads and build referral relationships. - **Participant Onboarding**: Manage every step of onboarding, ensuring each new participant receives a warm, professional welcome and a seamless start. - Community & Partnerships: Proactively develop partnerships with Support Coordinators, schools, hospitals, and allied professionals; nurture long-term relationships in the sector to grow Kukoon’s profile. - **Quality Reviews & Engagement**:Conduct timely check-ins (6 and 12 weeks) to ensure participant satisfaction and ongoing service excellence. - **Documentation & Compliance**: Maintain meticulous HubSpot CRM records; prepare reports; always uphold NDIS, consent, privacy, and data protection standards. **WHAT WE'RE LOOKING FOR** - Proven success in phone-based sales, business development, or customer service (NDIS/disability/health sector experience highly regarded) - Confident cold caller, skilled at both outbound prospecting and inbound conversion - Exceptional verbal and written communicator—empathetic, patient, and professional - Strong relationship builder and trusted adviser for people with disability and their families - Self-motivated, reliable, and comfortable managing your workload from home - Knowledge of NDIS, keen to make a difference in participant outcomes **ESSENTIAL REQUIREMENTS** - NDIS Worker Screening Check - Working with Children Check - Current Australian Driver’s Licence - Full Australian working rights - Successful completion of the NDIS Orientation Module - Desirable: Post-secondary studies in business, health, or community services **APPLY NOW** *Kukoon is committed to equal opportunity, diversity, and inclusion. We enthusiastically welcome applicants with lived experience of disability, First Nations applicants, and those from diverse backgrounds.* - **Ready to Make a Difference?**_ Pay: $70,000.00 - $90,000.00 per year **Benefits**: - Professional development assistance - Salary packaging - Work from home Application Question(s): - Do you have experience working with the NDIS or in the disability/community services sector (e.g. onboarding participants, referrals, or partnerships)? - Are you confident using CRM systems (e.g. HubSpot or similar) to manage leads, track engagement activities, and maintain accurate records for audits? - This role involves generating and converting new business and partnership opportunities. How many years of experience do you have in business development, outreach, or stakeholder engagement roles? **Experience**: - Working with the NDIS : 2 years (required) Licence/Certification: - NDIS Worker Screening Check (required) - Australian Driver’s