Manager Platform Analytics

3 days ago


Melbourne City Centre, Australia NAB Full time

Manager Platform Analytics
- Job number: 798630
- Primary position location: VIC- Melbourne CBD
- Category: Data & Analytics
- Work type: Fixed term Full time
- Work type: Permanent Full time
- Closing at: Feb 24 2025 at 23:55 AEDT

**Favourite**

- **We are empowered to make a positive difference in for customers and communities**:

- **You’ll join a high-performing business, backing talented individuals**:

- **Make a genuine difference through the work you do**

**In this Manager Platforms Insights role, 14 month fixed term contract, you will**
- Lead the build of all front end experiences in NAB’s customer feedback platform (Qualtrics) for viewing and analysing feedback including dashboards and reports
- Lead development of text analytics capability
- Manage the performance of NAB’s customer feedback programs and provide insight on improvement opportunities.
- Support the delivery of customer feedback (NPS) insight programs, including the integration of customer feedback, operational and financial data and the execution of analytical models to uncover improvement opportunities.
- Work with NPS Operations, Customer Insights and Performance, Research and Enterprise Data teams as required.
- Provide leadership, support and guidance to direct reports

**What you’ll bring**
- Strong analytical skills and demonstrated experience with data, analysis and other technical skills
- Strong data visualisation and design skill
- Strong communicator with the ability to explain complex technical concepts to a non-technical audience.
- Statistical analysis (eg. regression/driver modelling)
- SQL skills
- Experience with voice of customer programs and customer feedback systems (e.g. Qualtrics, Medallia, Maritz)
- Demonstrated experience building deep proficiency with new software

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI



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