National Key Account Manager

Date Posted:
2025-07-03

Country:
Australia

Location:
LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

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About You

We are looking for a highly motivated, well-organised, and experienced National Key Accounts Manager to develop and grow Otis’ national accounts across Australasia. This is a permanent role and is based in our Sydney CBD office.

You will be responsible for coordinating all cross-functional teams, including internal and external stakeholders, to deliver the customer plan and achieve business objectives.

Primarily, you will continue to build and maintain strong relationships with existing clients and develop new ones based on the strategic direction of the Company.

Your key responsibilities

Customer- Be a positive representation of Otis for existing and prospective national customers and maintain relationships with top decision-makers- Deliver and support product service offers in line with the Company's marketing strategy.- Continually seek to improve the provision of products/services to national customers.- Timely coordination, preparation and submission of monthly reports as requested by thoroughly collecting, analysing and summarising information.- Positively influence the customer's perception of Otis primarily through a strong customer service focus.- The building of a highly engaged workforce through leading by example a culture of accountability, integrity, client awareness, team spirit, ownership and reliability.

Financial Performance / Growth- Increase share of segment by securing extended business opportunities with existing customers and by securing new business opportunities.- Manage legal matters with Legal counsel.- Negotiate customer commercial terms, promotional campaigns (local & national in line with channel strategy).

Operational Excellence / Key Performance Metrics- Pipeline Management and Win to bid ratio- Margin analysis - monitor contract performance and address negative margin performance- KPI and portal compliance performance against the contract

Product/Technical- Further develop a solid understanding of vertical transportation technology and how it relates to the maintenance/service provision.

What you will need to be successful- You have more than 5 years in senior sales and contractual account management.- Strong experience in major customer relationship establishment within the Elevator and Escalator industry will be preferred.- Proven ability to successfully execute in competitive tender situations.- Have strong business acumen and results-oriented abilities.- Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.- Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.-
- Strong written and verbal communication skills.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Qua