Service Delivery Manager

4 days ago

Perth Airport, Australia dnata Full time

**OVERALL PURPOSE OF THE POSITION**

The Service Delivery Manager, Passenger Services is responsible for the shift management of dnata Passenger Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

This role will be a full time position and will be a shift work position.

**Primary Duties and Responsibilities**
- Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
- Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
- Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures
- Provide quality metrics and reporting on critical business issues
- Drive and embed a positive safety culture within the team focussed on awareness and vigilance.

**Essential Criteria**
- Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
- Demonstrated people management experience
- Good communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

**Should you have any questions or require further information, don't hesitate to reach out.

  • Service Delivery Manager

    1 week ago

    Melbourne Airport, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. The Service Delivery Manager will manage simultaneous complex and...

  • Cargo Service Delivery Supervisor

    2 weeks ago

    Perth Airport, Australia dnata Full time

    dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines. We are committed to providing our customers with exceptional service and support, and have invested in...

  • Ict Service Delivery Officer

    2 weeks ago

    Perth, Australia Hope Community Service Full time

    Full time, 76 hours per fortnight located in Perth. - Salary rate: $43.08 p/hr + super + salary packaging benefits (find out more here on what this means) - Working Monday to Friday. - Discounts with a major health insurance provider. - We offer employees and their family members access to a confidential, and professional counselling service. **Other...

  • Passenger Services Delivery Manager

    2 weeks ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Ramp Service Delivery Agent

    4 days ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Ramp Service Delivery Agents within the Perth dnata...

  • Cargo Service Delivery Agents

    7 days ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Cargo Service Delivery Agents within the Perth dnata...

  • Service Delivery Manager

    14 hours ago

    Perth, Australia Intergen Limited Full time

    This is an exciting opportunity to join Empired in a Delivery Management capacity. Joining the dynamic and growing team in the heart of Perth, you will provide a central conduit between Empired's customers, our Services Teams and our sales office, working with the Empired Account Management and Delivery teams to ensure the delivery of quality services. This...

  • Cargo Service Delivery Agents

    2 weeks ago

    Perth Airport, Australia dnata Full time

    **One of the biggest ground handling companies invites you to join and start sharing your experience today!** dnata being recognised as one of the best ground services companies in the world, and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does...

  • Service Delivery Manager

    2 weeks ago

    Perth, Australia HAYS Full time

    An exciting opportunity where you are responsible for coordinating the delivery of Managed IT Services. **Your new company** Exciting opportunity to work for a multinational IT Service and Consulting company. **Your new role** Service Delivery Manager plays a vital role in creating long-term healthy service provider - customer relationships, acting as...

  • Manager Service Delivery

    2 weeks ago

    Adelaide Airport, Australia RAA Full time

    **Lead the future of clean energy delivery at one of South Australia’s most trusted organisations.** At RAA, we’re powering the future—literally. As a leading force in Solar, Battery and EV technology solutions for residential and commercial customers, we’re expanding rapidly and looking for a results-driven Manager, Service Delivery & Construction...