Logistics Aftersales Operator

We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands **Ray-Ban, Oakley**, **Oliver Peoples, Persol, Costa** and more, alongside esteemed licensed brands such as **Tiffany & Co, Burberry**, and **CHANEL** whilst our cutting-edge lenses **Varilux **and **Transitions** lead the industry in innovation. In **Australia **and** New Zealand,** we operate the iconic retail and eye care brands**:Sunglass Hut, Oakley, OPSM, Ray-Ban **and **Laubman & Pank. **Every day, EssilorLuxottica’s _190,000 employees in 150 countries _work towards a common mission to help people _see more and be more._

We’re seeking a detail-oriented and proactive** Logistics Aftersales Operator** to join our team in Kemps Creek. In this role, you will manage post-sale logistics operations, including returns, repairs, and warranty claims, to ensure seamless service delivery and customer satisfaction.

**Requirements for Success**
- Process warranty and non-warranty returns, credits, and repairs for stores and customers.
- Perform quality control and assess returned products at our distribution centre
- Inspect and verify returned products for resale eligibility or proper storage.
- Reconcile returned quantities with documentation and process inventory transfers in SAP
- Collaborate with Customer Service to resolve return-related issues and ensure customer satisfaction.
- Manage recall products and coordinate returns with warehouse management.
- Maintain accurate records of all returns and exchanges in the database.
- Adhere to corporate standards and ensure timely handling and storage of returned products.

**Skills & Experience**
- Demonstrated experience as a Warehouse Operator or Assistant.
- Solid knowledge of general warehouse operations and warehouse management systems.
- Familiarity with RF scanners (preferred but not required).
- Excellent attention to detail and strong time management abilities.
- Effective communication skills and a problem-solving mindset.
- Previous experience using SAP with intermediate excel skills
- Possession of a valid driver’s license
- Experience using manual and basic power tools (preferred but not required)

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our distribution centre in Kemps Creek, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Global volunteering opportunities through our OneSight Foundation
- Wide range of career opportunities across the EssilorLuxottica network

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.