Assistant Experience Centre Manager

Do you love consulting with customers and offering a world class experience?
- Are you looking to take the next step in your retail management career?

**About Miele**
A German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products.

Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.

It has never been a more exciting time to join Miele at our beautiful South Melbourne Experience Centre

**About the Role**:
This position is responsible for being second in charge to the Centre Manager and will effectively handle all facets of operationally running the Miele Experience Centre.

If you are passionate about providing a world class customer service, learning retail management operations and driving a customer centric culture within the centre, then this may the next exciting opportunity for you

This position will be employed on a full time basis working 37.5 hours a week with no late night trade (except for ad-hoc Experience Centre events) or Sundays required.

**Responsibilities will include**:

- Supporting the Centre Manager in all facets of running a successful retail business including operations, leading teams and providing a world class customer experience to each and every customer
- Coaching and developing the team including leading by example and providing feedback to drive a high performing culture
- Setting the benchmark for excellence in consultative sales, exceptional product and system knowledge and customer relationship practices
- In collaboration with the Culinary Team, identify opportunities for cross functional sales and service improvements
- Actively demonstrate company values and behaviours
- Ensure all customer complaints and concerns are resolved and/or escalated where appropriate, ensuring none are left unresolved.
- In conjunction with Experience Centre Manager and Head of Own Retail set, drive and monitor daily/weekly team sales targets in line with business forecasts
- Consistently motivate the team to achieveme both financial and service targets as defined by budgets and KPI’s
- Proactively develop new business opportunities to increase traffic to the Experience Centre and Online Stores in conjunction with the centre manager
- Develop sustainable relationships with local Miele Charter Agencies (MCA’s), business partners, brand associates and local businesses, encouraging and supporting all customer referrals received.
- Ensuring the centre presentation is of the highest standard and maintained in accordance with all relevant policies, procedures and guidelines

**What we are looking for**:

- A passionate and motivated leader who thrives on coaching and developing teams
- Strong experience in driving and delivering a customer centric culture within teams
- Ability to manage performance to get the best out of their teams when required
- Ability to work under pressure and thrive in a fast-paced environment
- Excellent communication skills.
- Ability to use different systems including POS, MS Office, CRMs

**What we Offer**:

- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team

**The Values we Nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful