Technology Service Desk Lead

**Work options**: Flexible
- ** Leadership role within our Technology team**:

- **Be part of a growing technology community across the Wesfarmers Group**:

- **Flexible, supportive work environment with work from home options**:

- ** Full-time permanent role based in Perth CBD**

**About the team**

At Corporate Office, our Technology team is responsible for providing an efficient, secure and stable IT infrastructure and also supports knowledge sharing and procurement opportunities across the Wesfarmers Group.

**What you’ll do**

Reporting to the Technology Operations Manager, this role will:

- Lead our Service Desk team to deliver efficient and effective 1st and 2nd line support for our Corporate Office team members
- Maintain a thorough understanding of our departments, their key drivers and actively seek out innovative IT solutions to business issues
- Manage the delivery of IT services, ensuring the smooth operation of corporate office infrastructure, end-user computing and collaboration tools
- Proactively identify opportunities to improve IT service delivery and other internal processes
- Develop and motivate a high performing, outcome driven team ensuring mentoring, support and professional development for team members
- Establish, update and maintain IT procedures in accordance with ITILv4 standards
- Build and maintain strong relationships with technology vendors to ensure service level agreements are met
- Act as a trusted technology partner to our Corporate Office, including to provide high-level IT support to senior leaders

**What you’ll need**
- Significant experience in IT service management, preferably in a corporate environment
- Experience in leading and developing high performing service desk teams
- Strong understanding of ITIL frameworks and best practices
- Advanced proficiency in service desk tools and ticketing systems
- Strong people management and leadership skills to drive the team to achieve its objectives
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
- Excellent diagnostic, trouble shooting and problem solving skills
- Ability to prioritise and meet agreed deadlines
- A results orientated, customer focused approach to your work
- Flexibility to participate in a rotating 24/7 on-call roster as required
- Tertiary qualifications in IT, Computer Science or a related discipline (highly desirable)

**Nice to have’s**
- Relevant IT certifications or training

**About Wesfarmers**

As one of Australia’s largest listed companies, we’re proud of our longstanding contribution to Australians. We continually reinvent ourselves and invest in the businesses we own and operate, including leading retailers like Bunnings, Kmart, Target, Officeworks and Priceline. We also have an online offering, including OnePass, Catch, and the Group shared data asset. Our work doesn’t stop there, we operate in the industrials sector which supplies the nation with chemicals, energy and fertilisers, and industrial and safety products. And we participate in an integrated lithium joint venture, including the operation of a mine and concentrator and the development of a refinery.

**Join the team at Corporate Office which provides support and advice across the Wesfarmers Group**

The Corporate Office provides corporate services and support to the autonomous businesses within the Wesfarmers Group, enabling the achievement of Group objectives. It leads capital allocation and portfolio management for the Group and focuses on leveraging and enhancing the Group’s reputation to support attraction and retention of talent, securing investment opportunities and maintaining a low-cost capital. To do this, we need great people, working together and role modelling our values and ways of working.

**Our culture**

We’re results focused, but we’re a business that cares. Here we are less about titles and more about everyone playing a valuable role. We provide autonomy and space with freedom to operate, quickly learning from mistakes because we know they are part of the way forward. We’re curious, open minded, and collaborative. And although we’re thought leaders, we’re humble, and willing to share knowledge and learn from one another.

We know that diversity fosters greater innovation and better customer connection, so we strive to create an inclusive and diverse work environment. This means promoting the development of our people and fostering a sense of belonging irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability.

**Next steps**

For brief enquiries please contact Human Resources on (08) 9327 4223.

We’re hiring the best and the brightest talent. Let’s start to explore the possibilities of achieving great things together.