Concierge - Westfield Knox

2 weeks ago

Melbourne, Australia Scentre Group Full time

**Job no**: 498338
**Work type**: Casual
**Location**: Melbourne
**Categories**: Customer Service

**Your Opportunity**

Are you passionate about delivering exceptional customer experiences and going the extra mile to help others?
At Westfield Knox, we’re seeking a Concierge Attendant who is dedicated to providing outstanding service and enhancing every customer’s visit.

As the friendly face of our centre, you’ll play a key role in creating memorable moments that leave a lasting impression and keep customers coming back.

Day-to-day you will be responsible for:

- Delivering exceptional service to customers and retailers.
- Processing sales of Westfield Gift Cards and other available services.
- Welcoming customers at the concierge desk, engaging with them to understand their needs.
- Providing clear directions and recommendations to help customers navigate the centre.
- Managing administrative tasks such as lost property and online inquiries.

This role is a casual position working across a dynamic 7-day rotating roster, including weekends and public holidays.

**What Sets You Apart**

We are looking for an energetic and customer-focused individual who thrives on providing exceptional service and creating positive experiences.
- Friendly and approachable with a positive attitude and the ability to provide helpful and efficient customer service.
- Ability to actively listen, think on your feet and resolve customer issues.
- Strong problem-solving skills and the ability to work both independently and as part of a team.
- Experience in customer-facing roles, such as hotel, retail, or guest services.
- Availability to work flexibly across a 7-day roster, including weekends and public holidays.

**About us**

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

**Advertised**: 29 May 2025 AUS Eastern Standard Time
**Applications close**: 08 Jun 2025 AUS Eastern Standard Time

Whatsapp

Facebook

LinkedIn

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _

  • Services Attendant

    2 weeks ago

    Melbourne, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical...

  • Services Attendant

    1 week ago

    Melbourne, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical...

  • Services Attendant

    4 days ago

    Melbourne, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical...

  • Customer Experience Attendant

    2 weeks ago

    Melbourne, Australia Scentre Group Full time

    **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical...

  • Car Park Attendant

    2 weeks ago

    Melbourne, Australia Scentre Group Full time

    **Job no**: 498339 **Work type**: Casual **Location**: Melbourne **Categories**: Customer Service **Your opportunity** Join our fun and dynamic team at Westfield Knox as a Car Park Attendant, where you'll help create an exceptional car park experience that makes every customer’s visit seamless and enjoyable. This role focuses on assisting customers,...

  • Home Lending Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - Westfield Knox - **You are experienced in Lending with a passion for Business Development & Customer Service** - **We are experts in supporting customers in one of the most important financial decisions they will make** - **Together we will become the #1 Home Lending team in the area** **See yourself in our team** Our Home Lending...

  • Stockroom Specialist

    5 days ago

    Melbourne, Australia Adidas Full time

    WE ARE SEEKING AN EXPERIENCED STOCKROOM SPECIALIST TO JOIN OUR NEW PERFORMANCE CONCEPT STORE OPENING SOON IN WESTFIELD KNOX, MELBOURNE ON A FULL-TIME BASIS. - As one of the leading sports brands globally, adidas has been built on a vision that our passion for sport makes the world a better place. We lead through innovation - in our product’s performance...

  • Restaurant Team Member Westfield Knox

    3 weeks ago

    Melbourne, Victoria, Australia Mad Mex Full time

    Join to apply for the Restaurant Team Member Westfield Knox role at Mad Mex4 days ago Be among the first 25 applicantsJoin to apply for the Restaurant Team Member Westfield Knox role at Mad MexWe're Growing Fast – Big things are on the horizon, and with that comes epic opportunities for you to grow with us.Career Progression – Your journey doesn't stop...

  • Restaurant Team Member Westfield Knox

    3 weeks ago

    Melbourne, Victoria, Australia Mad Mex Full time

    Join to apply for the Restaurant Team Member Westfield Knox role at Mad Mex4 days ago Be among the first 25 applicantsJoin to apply for the Restaurant Team Member Westfield Knox role at Mad MexWe're Growing Fast – Big things are on the horizon, and with that comes epic opportunities for you to grow with us.Career Progression – Your journey doesn't stop...

  • Part-time Retail Professional

    5 days ago

    Melbourne, Australia Adidas Full time

    WE ARE ON THE LOOKOUT FOR A RETAIL PROFESSIONAL TO JOIN OUR NEW PERFORMANCE CONCEPT STORE OPENING SOON IN WESTFIELD KNOX, MELBOUNE ON A PART-TIME BASIS. PLEASE NOTE, THIS PARTICULAR ROLE REQUIRES THE AVAILABILITY TO WORK FIXED WEEKLY HOURS ON BOTH WEEKDAYS AND WEEKEND DAYS. IF YOU'RE AN EFFICIENT, PRO-ACTIVE RETAIL SALES ENTHUSIAST WITH A CONNECTION TO...