Branch and Customer Support Officer

3 days ago

Malaga, Australia Dynamics G-Ex Full time

**Introduction**:
Join Our Team at Dynamics G-Ex
Are you ready to take on an exciting role that combines administrative prowess with top-notch customer support? Dynamics G-Ex is seeking a Branch and Customer Support Officer to join our vibrant team in Malaga, WA
**Why You’ll Love This Role**:
**Impactful Work**: Be the backbone of our operations, providing essential support on both national and local levels.
**Customer-Centric**: Build strong relationships with our customers, ensuring their needs are met and exceeded.
**Description**:
**Your Key Responsibilities**:
**Efficient Call Handling**: Manage phone calls and update our CRM with incoming call details.
**Order Management**: Organise quotes and process orders through our ERP system.
**Customer Interaction**: Maintain open communication with both internal and external customers.
**After-Sales Support**: Follow up on orders to ensure timely delivery.
**Logistics Coordination**: Work with warehouse teams to arrange dispatch and book freight services.
**Frontline Assistance**: Assist walk-in customers and handle credit card payments.
**Skills and Experiences**:
**What We’re Looking For**:
**Customer Service Expertise**: A background in customer service is essential. Management experience is a bonus
**Industry Knowledge**: Experience in the mining industry is a plus.
**Communication Skills**: Strong verbal and written communication skills are a must.
**Attention to Detail**: Superior attention to detail is crucial.
**Results-Driven**: Proven track record of meeting and exceeding targets.
**Exceptional Service**: A commitment to providing exceptional customer service.
**Professional Presence**: Well-presented with a pleasant demeanour.
**Team Player**: A strong team player who embodies the values of Dynamics G-Ex.

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