Head of Payments

Company Description
Ignition is the world’s first client engagement and commerce platform for the professional services industry, from proposal and payment automation solutions to a broader client engagement platform, to transform the way people do business together.
We are a high-growth, global SaaS organization with employees in Australia, US, Canada, UK, South Africa, New Zealand and the Philippines.
**Company Values**:

- We are better everyday
- We work without ego
- We are smarter together
- We hero our customer

**Role location**:
We know that each employee has unique needs. We want you to bring your best self each and every day so we ensure you have the flexibility to be your most productive self. We have embraced hybrid working in all our locations; our employees have the option to work from home, an office or a blend between the two.

**Job Description**:
We’re looking to turbo-charge our payments business We’re incredibly proud of what we’ve built at Ignition - wrapping unique and innovative software around payments - and we’re now on the hunt for an engaging, passionate, critical thinker and problem solver to lead our payments initiatives. We’re currently processing $1Bn+ in payments via hundreds of thousands of end clients and there’s an incredible opportunity to expand and develop our global offering across our existing client base and to play a pivotal role in what we do next.
**About the payments team**
Our payments team is a dedicated, cross functional (product management, engineering, design and customer experience) team focused on building and supporting our payments infrastructure, developing innovative payment and software solutions to drive payments volume and revenue growth, and building internal tooling and processes to assist with fraud and risk mitigation.
**About the role**
We're looking for an experienced Head of/Lead Product Manager to head our growing payments business, who's passionate about solving customer problems, building world-class products, and driving growth across our payments business (new customers, attach rates, revenues, retention, payment customer satisfaction, etc.). You’re a builder, a problem solver, an innovator with a strong and proven commercial approach and mindset. In this role you will collaborate closely both with the direct product group (product design, engineering and product management) and your partners in Marketing, Customer Experience, Fraud/Risk, and Finance.
You will lead payments for Ignition in a way that will accelerate payment adoption and drive commercial outcomes. You will be responsible for the vision, strategy and execution of significant product initiatives that will ensure our customers get the most value out of our payments platform.
**In this role, you will**:

- Work closely alongside the senior leadership team to develop and own forward looking plans, roadmaps, strategies, and revenues that balance growth, innovation and risk
- Own the commercial and product outcomes for the payments team, including developing and implementing strategies to:

- Increase payments adoption rates across the existing customer base.
- Drive the payments attach rate for new customers.
- Increase processing volume from existing payments customers.
- Increase the profitability of new and existing volume through value-added feature enhancement, price optimization, packaging and cost management efforts.
- Become an expert on Ignition’s payment business - you will elevate, educate and promote our payments narrative globally, both internally at Ignition and externally with customers, prospects and partners.
- Work with our cross functional leaders to develop payment dashboards illustrating key value drivers and insights, and work across teams to improve performance across these drivers.
- Manage payment vendor relations, including our global Stripe partnership, and identify new revenue-generating opportunities.
- Develop cross functional relationships and project manage company-wide payments initiatives
- Partner with the senior product manager and engineering lead to prioritize product enhancements and infrastructure improvements.
- Develop new ways payments can be a differentiator for Ignition.
- Oversee continuous competitive research to ensure Ignition’s product and pricing are continuously ahead of the competition in both capability, profitability and ease of use.

**Qualifications**:
*
Proven, at scale experience in B2B SaaS and/or integrated payments environments.
- Demonstrated expertise in business strategy, product management, pricing, packaging, payment economics, and deal structuring.
- Analytical capabilities: ability to create a company payments strategy while considering competitive and market trends.
- Strong understanding of the B2B SaaS payments process and reporting tactics, with a track record of consistently achieving revenue goals.
- History of leading by example and developing talent through a blend of motivation,