Head of Communications

3 weeks ago

Sydney, New South Wales, Australia Tyro Payments Full time
Why Tyro?

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

The Head of Communications is a senior leadership position at Tyro, responsible for shaping and delivering our communications vision across internal and external audiences. In this pivotal role, you will work closely with the CEO, executive and senior leadership teams, and Board to strengthen Tyro's corporate reputation, engage key stakeholders, and position the company as a leader in the payments and fintech sectors.

This is a high-profile, influential role for a communications professional with exceptional judgement, strategic insight, and a proven ability to advise senior executives in complex, high-stakes environments.

What You'll Do

Strategic Communications Leadership
  • Lead the design and execution of Tyro's integrated communications strategy to support corporate objectives, enhance brand reputation, and build market presence.
  • Serve as the primary communications advisor to the CEO, executives, and senior leaders on corporate profile building, strategic messaging, and reputational opportunities.

External Communications & Media Relations
  • Develop and maintain strong relationships with key business, finance, and technology journalists, as well as industry stakeholders.
  • Manage all corporate media engagement, including ASX announcements, product launches, and thought leadership campaigns.
  • Oversee messaging for half-year and full-year results, in partnership with Investor Relations, including media releases, presentations, and the Annual Report.

Issues & Crisis Management
  • Lead Tyro's issues management and crisis communication response, ensuring timely, accurate, and aligned messaging.
  • Act as the final approval point for all external communications, including media, social channels, and executive speaking engagements.

Internal Communications & Culture
  • Oversee all-company communications, including monthly town halls, weekly newsletters, and intranet content, to drive engagement, transparency, and connection across Tyro.
  • Partner with senior leaders to ensure clear and consistent messaging during periods of change.

Executive & Brand Storytelling
  • Craft compelling narratives for executives, including speeches, talking points, and thought leadership content that positions Tyro as a fintech and payments innovator.
  • Identify and manage corporate award submissions and strategic profile-raising opportunities.

What You'll Bring
  • Senior Corporate Communications leadership experience, ideally in finance, technology, or other regulated industries.
  • Experience working in or with ASX-listed companies, with a strong grasp of disclosure requirements and investor-facing communications.
  • Proven success advising and influencing CEOs, executives, and Boards.
  • Outstanding written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
  • Exceptional stakeholder engagement skills, with a track record of building trusted relationships that deliver business results.
  • Agility, resilience, and sound judgement in fast-paced, high-pressure environments.

What's in it for you?

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll Also Receive
  • A mix of in-office and remote working
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • Birthday Leave
  • Power Up Day (Additional day of leave)
  • Weekly team social events, snacks, craft beer and wine, ping pong and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

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