Front Office Supervisor

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Find yourself centre stage. And lose yourself in a world full of wonder.**

Welcome to the rebel lovechild of Andy Warhol and AC/DC. Welcome to Laneways by Ovolo. Deep within the vibrant heart of Melbourne’s many tangled laneways, lives a little hotel with big personality. This is an eclectic urban retreat infused with creative spirit that beats to a different drum. Designed for effortless living, Laneways by Ovolo features 48 guest rooms and Amphlett house, an upbeat place for guests to gather over humble, honest fare and vibrant libations on tap.

**The Gig**

We are looking for a savvy **Front Office Supervisor** to join our incredible Hotel. The spaces are like no other, with a fantastic team to supervise. This is a leadership role that will give room and scope to grow and have significant input into the evolution of our hotel brand in Australia. You will be responsible for managing front office operations and act in absence of senior management. This a **Full-Time** role and will require flexibility within availability. Your responsibilities will include but not limited to:

- To assist as directed, to train, schedule, support, and monitor the performance of Front Office team.
- Assist with daily administration tasks
- Checking in & out guests, assigning rooms, pre-registering VIP's, comp rooms & attending to special requests
- Handling of cash, credit and check transactions
- Ensuring daily checklist is completed to satisfactory level
- Familiarize yourself with hotel offerings to provide guests with appropriate information to increase revenue & customer satisfaction
- To maintain awareness of current business level, and to familiarize yourself with all functions and procedures of Emergency & WHS
- Provide assistance to other hotel departments such as reservations, housekeeping and F&B when required

**About you**

At Ovolo, we are all about YOU. We provide a fun and exciting environment and all we ask is that you give us your dedication to our brand and most importantly, your team We are looking for someone who has prior supervisor or team leader experience within a front office environment or is a current GSA looking to make the next step in their career. We want you to be able to keep your employees motivated and to provide optimal service at all times to guests. You will work fantastic under pressure, being able to multi-task and coordinate responsibilities to your team. If you believe you have the imagination to challenge hotel operation norms and exceptional leadership skills to inspire your team along the journey, this is the role for you.

**What you'll get...**
- Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent