Tradecraft Advisor

Grow your career and be rewarded with share options
- Globally recognised start-up with opportunities for progression
- Join a dynamic high-tech environment

**About the Role**

For those in public service this role is in the range of APS6- EL1

Flexibility:

- Part time 4 days per week
- 50% WFH & 50% in the Canberra office with the team

Travel required: minimum 4 interstate trips per year

**Responsibilities of our Tradecraft team**:
**Customer Success**
**(pre-sales support, training, customer support, customer retention)**
- Conduct software demonstrations and deliver Fivecast customized training for pre and post-sale opportunities
- Deliver customer on-boarding and training
- Embed with customer to leverage Fivecast capabilities
- Develop key account holder relationships across the customer portfolio and appropriately map Fivecast capabilities to customer needs and goals through targeted Customer Success Plans
- Help the team to maintain a consistent 95%+ customer renewal rate each year
- Promote maximum value on customer investment through utilization of licensed services and capabilities
- Work cross-functionally with other internal teams such as sales, product, marketing, operations, and finance to ensure customer satisfaction, retention and expansion
- Measure and monitor client usage and achievement of key performance indicators, reporting both internally and externally to client leadership
- Analyze internal metrics and user driven data to help steer key customer use cases and usage
- Troubleshoot and triage technical issues, and serve as the interface between technical support and our client user community

**Thought Leadership & Strategic Projects**
- Make strategic platform optimization recommendations to the product team based on user feedback, platform analysis, and outreach
- Contribute thought leadership and best practices, both internally and externally, to Fivecast’s go-to-market strategy based on direct engagement with customers
- Conduct internal product reviews to assist with the iteration of the customer lifecycle as well as customer milestones and health assessments
- Assist in the development and maintenance of an online training platform, Fivecast Academy
- Build realistic scenarios for software demonstrations, delivery of intelligence reports, case studies, and techniques based on Fivecast capabilities
- Updating and maintaining customer support documentation such as the user manuals and guides
- Assisting in developing marketing collateral, by providing an end-user perspective

**Required Skills and Experience**
- Australian Citizens only, due to security clearance requirements
- Solid understanding of current counter terrorism, counter-intelligence, cyber threats, and border security issues
- Minimum 3 years’ experience in a relevant discipline such as: Intelligence Analysis / Collection Specialist / Targeting / Personnel Security Vetting
- Excellent communication and stakeholder management skills
- Proactive and self-motivated
- Ability to work under pressure and meet deadlines
- Organised with the ability to work with a high level of autonomy
- Technology-savvy
- Strong critical thinking and problem-solving skills
- Excellent communication and presentation skills

**Additional skills and experience that make strong applicants**:

- Recent experience as a Tradecraft Advisor (or equivalent) with an intelligence, law enforcement, or other agency with an intelligence analysis or assessment function
- Understanding or experience of personnel security vetting
- Experience in developing country and actor intelligence assessments
- Formal intelligence analysis training
- Bachelor’s or Master’s degree in National Security studies, Criminal Intelligence, Political Science, Business, Economics, International Relations, or Foreign studies
- Awareness of Australia’s national security interests and strategic issues in the Asia-Pacific (APAC) region

**About Fivecast**

Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world’s most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.

As a growing start-up with over 100 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.
- Fivecast is an inclusive employer, we value diversity of thought and experience and believe our inclusive culture contributes to our success. We are committed to building a workforce that is representative of the communities in which we live and work._