IT Service Desk Technician

**Description** - **Bungendore Location** **- Free Parking and Site Gym, Subsidised Canteen.** - **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year. - Due to the nature of the role, **you must be an Australian Citizen and hold an active NV-2** AGSVA security clearance. **Do Work That Matters** Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. **What Your Day Will Look Like**: No two days look the same, but you can expect to: - **Be the first point of support** for end users - helping them face-to-face, by phone, and through online channels. - **Set up and manage accounts** for staff, ensuring the right access is granted quickly and securely. - **Deploy software updates** across the organisation, helping to keep systems safe and effective. - **Monitor system health** using enterprise-wide platforms to respond proactively and prevent downtime. - **Work closely with other technical teams** to escalate complex issues, share knowledge, and deliver solutions. - **Document fixes, procedures, and learnings** - building a playbook that makes the team smarter with every challenge. **What This Role Can Lead To**: Joining our Service Desk team is an excellent launchpad into broader IT and defence technology careers. You’ll have the chance to: - **Grow your technical depth** - gaining exposure to enterprise-scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more. - **Progress into specialist areas** such as systems administration, cyber security, Business Analysis, or network engineering. - **Develop leadership skills** by mentoring new joiners or taking on responsibility for small projects. - **Move into project delivery roles**, contributing to system upgrades, deployments, and transformation initiatives. - **Shape your own career path** - with Leidos’ size and diversity of programs, there’s genuine scope to explore areas of IT that interest you most. **What You’ll Bring to Make An Impact**: We’re looking for someone who is motivated to learn and has a solid grounding in IT support. Ideally, you’ll have: - Experience in server, desktop, and Active Directory administration in a medium-to-large environment. - Understanding of Windows AD, DNS/DHCP, networking, storage, and backup. - Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware. - A willingness to learn and develop new skills - we value curiosity and adaptability as much as technical expertise. - Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance._ **Diverse Team Members, Shared Values and a Common Purpose**: - Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._ Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. **Next Steps**: - Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks. - Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2good. You’ll fit right in. **Original Posting**: **Pay Range**: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. **About Leidos*