Medical Receptionist

7 days ago

Springfield, Australia Westside ENT Full time

4 weeks Annual Leave with Guaranteed time off over Christmas.

Fun and friendly. Great team culture

Opportunity to learn a diverse skill set

We are looking for a medical administration superstar that can join our dedicated and hardworking admin team that provide support to our group of 5 specialist surgeons.

**Key areas of responsibility include and are not limited to:

- **
- Provide outstanding, empathetic, and confidential customer service to patients - telephone and face to face
- Shared diary management along with admin team for 5 consultants including patient consults and theatre bookings
- Provide intuitive administration support to allocated consultants including patient and referring doctor follow up, document management, patient correspondence and other duties when required.
- Confidential medical record administration in accordance with business, hospital, and legislative procedures.
- Preparation of medical and general administration documents including patient and medical correspondence and financial reports.
- Liaise with medical professionals, suppliers, and hospital administration.
- Process private medical billing and Medicare submissions.
- Quality assurance for incoming referrals.

**Essential skills and attributes required:

- **
- Must be well presented, empathetic and enthusiastic
- Have a professional phone manner
- Strong customer service focus
- High level of organisational and administrative skills with attention to detail
- Possess excellent interpersonal and communication skills
- Ability to prioritise tasks in a fast paced environment
- Comprehensive knowledge of private health funds and Medicare billing
- Ability to handle a large number of incoming calls and call backs
- Strong computer skills
- Understand the importance of patient confidentiality
- Ability to learn and adapt to varied medical software programs

**Job Types**: Full-time, Part-time

**Salary**: $29.00 - $33.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Springfield, QLD 4300: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have previous experience with GENIE / GENTU medical software?

**Experience**:

- Medical admin: 1 year (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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