Floor Manager

1 week ago

Surfers Paradise, Australia Artesian Hospitality Full time

**The Venue**
Surfers Pavilion, part of the Artesian Hospitality group, is a premier waterfront destination in Surfers Paradise, offering an unmatched dining and entertainment experience. As an industry leader in hospitality, we are committed to delivering exceptional customer service, world-class experiences, and a team culture built on passion, excellence, and innovation.

Surfers Pavilion operates 7 days a week, from breakfast until late. This is **a full-time role, a**nd the opportunity to grow within a leading hospitality group.

**The Role**
As a Floor Manager, you will play a pivotal role in the day-to-day operations of our iconic waterfront venue. Working closely with the Venue Manager, you’ll lead the floor team, ensure seamless service, and uphold the high standards that Surfers Pavilion is known for. This is a hands-on leadership role where you’ll be driving both operational excellence and team culture.

**The Responsibilities**:

- Lead, train, and motivate a diverse front-of-house team, creating a culture of professionalism, energy, and fun.
- Oversee all aspects of floor operations, ensuring smooth and efficient service during peak trade.
- Monitor and maintain exceptional guest experiences, resolving issues with professionalism and care.
- Support the Venue Manager with rostering, compliance, and adherence to company policies and procedures.
- Drive team performance through coaching, mentoring, and continuous development.
- Uphold operational standards, including presentation, cleanliness, and safety at all times.

**The Skills**:

- An experienced hospitality leader with proven success in managing front-of-house teams in a high-volume venue.
- Confident, approachable, and highly organised, with strong communication and problem-solving skills.
- Guest-focused, with a passion for creating memorable experiences.
- Adaptable and proactive, thriving in fast-paced environments while maintaining composure and leadership presence.

**The Perks**
At Surfers Pavilion, we believe in recognising and rewarding our team. As a Floor Manager, you’ll enjoy:

- Full-time stability with a competitive salary and pathways for career progression.
- Ongoing professional development within an expanding group.
- 50% discount on food and beverages across all Artesian Hospitality venues.
- The chance to be part of an industry-leading team at one of the Gold Coast’s most exciting venues.

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