Customer Support Agent

**Make TourRadar your next destination.**

**Let’s Adventure Together.**

**Customer Service Agent - Travel Expert**

TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, offering 50,000+ organized adventures in more than 160 countries.

We are a diverse and passionate team from more than 40 countries working across three continents sharing the same vision: connecting travel enthusiasts to life-enriching adventures on all seven continents.

We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer. By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry.

We are currently looking for our next travel enthusiast to join our team in **Brisbane**.

**Your responsibilities**:

- Answering customer questions and providing information in a professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments

**Who you are**:

- You love to work with customers and understand their needs
- You are sales driven with the ability to sell via phone
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
- You have multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, love challenges, enthusiastic to learn and interested in travelling
- You don´t know the meaning of “I can’t find the answer”
- You have the ability to work a rotating roster over 7 days of the week
- Work permission for the appropriate country to which you are applying

**What can you expect?**
- ** Awesome Office**: In the heart of Fortitude Valley lies an office like no other. With a large open space, four-legged friends, table tennis, and foosball games that encourage a collaborative space - from our Travel Experts right down to our finance superstars.
- ** Location**: Brisbane is a raw, yet sophisticated city in the Sunshine State. With entertainment, dining, and boutique shopping experience, Brisbane is perfect for families and young professionals alike. If you love sunny days, sandy beaches, and cold drinks, you'll love working out of our Brisbane office.
- ** Flexibility**: Hybrid work environment - Work from home and our beautiful office
- Experience our world-class adventures firsthand and explore new destinations using our **travel credit system.**:

- ** Paid vacation days**: It's no secret that we love traveling, spending time with our loved ones, or just switching off for some much-needed TLC. That’s why we offer all full-time employees 25 paid vacation days per year (pro-rated for part-timers) regardless of where you are in the world.
- ** Office Exchange**: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.
- ** Diversity**: Thrive in an international work environment that has more than 35 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways
- ** Regular team outings and events**: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more.
- ** Workgroups**: Join like-minded team members in voluntary workgroups around topics like well-being, sustainability, and company culture to actively shape how we work at TourRadar
- ** Well-being**: We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy & workshops led by an external curated team of professionals.
- ** Training & Development**: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.