Customer Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
- Location:

- RAAF Base Amberley
- Category:

- Business Support
- Position Type:

- Permanent
- Job Reference:

- BOE/1773770
- GC.B5.GCC_Lvl_2_Customer Support Specialist.pdf (PDF, 107KB)
- Job Specification- Share This:
**About us**

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force.

Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence.

We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth.

**The opportunity**

We are seeking a motivated** Customer Support Specialist (Warehouse Supervisor)** to support a world class airborne surveillance, communications and battle management system, the E-7A Wedgetail. It is a bespoke retail warehouse with a team of six staff which would support aircraft cycling through Deeper Maintenance at RAAF Base Amberley.

**Responsibilities**:

- Supervision of BDA warehouse operations including timely execution of daily task setting and prioritisation of staff.
- Accountable for the warehouse inventory and accounts including Serviceable, Repairable, Quarantine and Disposal Accounts in accordance with Commonwealth and Boeing policy and procedures.
- Supervise the provision and distribution of inventory to meet all internal and external customers' requirements which includes repairable items in order to meet the operational schedules.
- While working alongside the customer you also provide direct support to all internal and external customers.
- Processing (Inventory Management System) transactions to support project activities as required.
- Continue to drive and support a strong safety culture that aligns with Boeing policy.
- Be comfortable and confident to address staff concerns, training gaps and staff shortfalls if and when needed that aligns with Boeing Policy.
- Interfaces and high levels of engagement to technical stakeholders.
- Interface with multiple internal and external stakeholders for parts flow management to be aware and support critical path inventory.

**Experience/Qualifications**
- Demonstrated experience in a supervisory role.
- CERT IV or higher in Warehouse and or Management.
- Demonstrated knowledge of, and experience in, supply support roles and functions.
- Previous experience in warehouse functions or logistician who can grow into this role.
- Desired experience with computerised Commonwealth inventory management systems.
- Ability to obtain and hold a Secret security clearance. (NV1)
- Applicants must be Australian Citizens to meet defence security requirements.

**Culture**

We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

**Benefits**
- Flexible working options
- Study assistance
- Salary packaging
- Employee Incentive Program
- Global opportunities

**How to apply**

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.