Service Desk Team Leader

19 hours ago

Blacktown, Australia Public Sector People Full time

Immediate Start
- 9 Month Contract
- Western Sydney

**Public Sector People (PSP)** are currently seeking a Service Desk Team Leader who would be interested in a 9 month contract to join an large and well-known NSW Government organisation.
- _Immediate State_
- _Western Sydney location_
- _9 month contract_
- _$59.37 p/h + Super_
- _35 hrs per week Monday - Friday_
- _Experience in a Team leader or a Senior/2IC Service Desk position_
- This role is to be responsible to lead the operations of the service desk team, Level 1 & 2 support._

**Key Responsibilities**:

- Oversee the delivery of Level 1 and 2 IT technical support by the Service Desk officer team
- Be the escalation point for all user support issues
- Produce and manage reporting on performance, KPI's and the operation of the team
- Ensure Service Desk coverage during agreed hours of operation
- Provide IT and Desktop Support to all sites
- Provide direction in the execution of the Service Desk Officer duties
- Ensure ITSM system is administered, utilised and maintained
- Provide after-hours support
- Manage, maintain and deliver documentation relevant to the Service Desk processes and operations,
- including work instructions and procedures
- Contribute to the development, planning and delivery of new systems and services
- Liaise with and coordinate with vendors for purchasing, repairs and maintenance
- Undertake Service Desk projects such as software solution design and implementation, desktop hardware and software deployments
- Other duties as directed consistent with the operations with the business or by manager

**About you**:

- Tertiary qualification in a related field and/or relevant experience in a similar role.
- Minimum 3yrs experience in a Team leader or in a 2IC position
- Demonstrate Strong leadership skills
- Government experience beneficial but not required
- Ability to adapt to a face paced environment
- Excellent attention to detail
- Must have Class C drivers licence
- Must be fully vaccinated

**PLEASE NOTE: If successful in the role, an up-to-date Police Check is required. This can be completed upon offer further in the recruitment process.**

For a confidential discussion regarding this opportunity or other positions within Local Government, please contact
**Jordan Hadfield** on
**0423 955 329**.

  • Service Desk Officer

    2 weeks ago

    Blacktown, Australia Blacktown City Council Full time

    **Job No**:BC3337** **Location**:Blacktown, NSW** **Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and...

  • Service Planning Team Leader

    6 days ago

    Blacktown, Australia Atlas Copco Australia Full time

    **Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...

  • Service Planning Team Leader

    1 week ago

    Blacktown, Australia Atlas Copco Australia Pty Ltd Full time

    **Service Planning Team Leader**: - Functional area: Service - Country: Australia - City: Blacktown - Company name: Atlas Copco Australia Pty Ltd - Date of posting: Oct 21, 2025 **Your role**: **Lead and Inspire the Service Planning Team at Atlas Copco!** **_ Step into a Role That Makes an Impact_** We’re on the lookout for a passionate and experienced...

  • Service Coordination Team Leader

    1 week ago

    Blacktown, New South Wales, Australia Atlas Copco Australia Pty Limited Full time

    Lead and Inspire the Service Planning Team at Atlas CopcoStep into a Role That Makes an ImpactWe're on the lookout for a passionate and experienced Service Coordinator or Service Planning Team Leader to join our dynamic team in Blacktown. This is a fantastic opportunity to work closely with our operations Manager and lead our national service planning...

  • Service Planning Team Leader

    1 week ago

    Blacktown, New South Wales, Australia Atlas Copco Full time

    Your roleLead and Inspire the Service Planning Team at Atlas CopcoStep into a Role That Makes an ImpactWe're on the lookout for a passionate and experienced Service Coordinator or Service Planning Team Leader to join our dynamic team in Blacktown. This is a fantastic opportunity to work closely with our operations Manager and lead our national service...

  • Team Leader

    19 hours ago

    Blacktown, Australia Forsight Australia Full time

    We are seeking interest from enthusiastic, committed, and experienced Team Leaders who have a passion for supporting clients and helping lead a small team under our Active Support model; all focused on enhancing inclusion, independence, and well-being for our clients and staff. We are actively talent pooling for Full time Team Leaders across the Sydney...

  • team leader

    1 week ago

    Blacktown, New South Wales, Australia COMMERCIAL CREDIT SERVICES Full time $70,000 - $90,000 per year

    Team Leader – CollectionsLocation: Blacktown, NSWCommercial Credit ServicesMonthly Bonus AvailableAre you ready to step up and lead? Commercial Credit Services is seeking a driven and experienced Leader to guide and inspire our high-performing collections team in Blacktown.This is more than just a leadership role—it's your chance to take ownership, shape...

  • Team Leader

    6 days ago

    Blacktown, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Our Coles Services...

  • ▷ Immediate Start! Service Desk Officer

    3 weeks ago

    Blacktown City Council, Australia Catholic Education Diocese of Rockhampton Full time

    Overview Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different...

  • Stores Team Leader

    19 hours ago

    Blacktown, Australia Momentum Consulting Group Pty Ltd Full time

    Momentum is currently working with an industry leader who has an opportunity for a **Permanent Stores team leader** to join their renowned team. **What Benefits are offered for you.** - Early finishes on Fridays - Permanent role - Parking onsite - Team progression - Training and upskilling **About the Role**: We currently have an opportunity for a full...