Quality Assurance Coordinator

Full Time
- Location - Gold Coast or Brisbane Area
- Competitive salary with options for salary packaging
- Help make a positive impact on peoples' lives

**About Us**

**Enterprise & Training Company Limited (ETC)** is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

**The Role - A Day in the Life of a Quality Assurance Coordinator**

The role will assist in the enhancement of policy, procedures and best practice guides and tools to meet our contractual obligations across multiple employment services and support services contracts and our Registered Training Organisation (RTO). The role will actively lead the identification of systematic issues, root cause analysis and continuous improvement processes to ensure adherence to contractual guidelines and operational budgets to achieve ETC’s agreed targets as set by the Department and other funding bodies and in line with our organisational mission and values.

**Some Of Your Key Responsibilities will include;**
- Support the preparations for external auditing and quality assurance activities across all Programs; as per contractual requirements across all standards and certifications; National Standards of Disability Services (NSDS), Quality Assurance Framework (QAF), ISO27001, Right fit for Risk (RffR), and ASQA.
- Examine data to identify anomalies and evaluate internal controls, practices and processes to ensure contract guidelines are met and high standards maintains.
- Coordinate with Program Managers and Operational leaders to obtain required supporting evidence for report findings and responses, to develop clear and concise submissions for external quality assurance activities and audits.
- Work with Quality Manager, Chief Operating Officer, General Managers and Program Managers to improve internal systems to meet contractual and funding body requirements.
- Review and update existing and new policy and procedures inline with contractual, legislative requirements and organisational direction.

**Criteria for Success**
- Solid operational experience in the Employment Services Industry
- Demonstrated knowledge/experience of quality assurance systems, audits and implementing corrective action initiatives
- Excellent verbal and written communication skills to convey findings, issues and recommended actions for improvement.
- Strong knowledge of Employment Service Programs and/or RTO quality standards and compliance requirements.
- Ability to think critically with attention to detail to identify potential problems and evaluation data related to quality metrics and compliance requirements.
- Ability to be flexible and regularly adjust priorities as required
- Excellent verbal communication and leadership/mentoring skills
- Highly developed computer skills, including a working knowledge of MS Office Software
- Current Driver’s Licence
- A recent, clear National Police Check
- Current QLD Blue Card

**Why work for ETC**

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family

**We consider our employees as the heartbeat of our organisation. If you’re interested in a rewarding career where you can enrich and change people's lives, we want to hear from you**

**How to Apply**

**Applications close**:
**More information**

**Our Culture**

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

**Our Reference**:RA25080