Support Facilitator/ Case Manager

**Make a Meaningful Impact: Join Real Community Services as a Support Facilitator/Case Manager**

Are you ready to transform lives and empower individuals with disabilities?

RCS is seeking a dedicated Support Facilitator/Case Manager to join our team and drive positive change in our community. At RCS, we are driven to be thoughtful, practical, and purposeful in all that we do. If you want a career where you can thrive, be challenged, and do meaningful work, you’re in the right place

**Why Your Role Matters**

Your expertise and dedication will directly impact the lives of individuals with disabilities by:

- Empowering individuals to achieve their personal goals and enhance their quality of life
- Providing crucial support to families, alleviating caregiving pressures
- Ensuring efficient use of NDIS resources to maximize benefits for individuals

**Key Responsibilities**

As a Support Facilitator/Case Manager at RCS, you’ll be at the forefront of providing comprehensive support to people with disability. Your key responsibilities will include:

- Engaging in evidence-based practice for case formulation, assessment, reporting, and interventions
- Managing a long-term caseload, meeting KPIs and ensuring quality care
- Making strategic referrals to allied health professionals and service providers
- Building and maintaining productive relationships with individuals, stakeholders, and service providers
- Expertly managing individuals NDIS plans within allocated budgets
- Developing and providing timely reports on outcomes and success indicators
- Creating tailored, person-centered strategies aligned with funding guidelines
- Guiding individuals through NDIS processes and accessing community supports
- Maintaining accurate and confidential records in compliance with privacy standards
- Providing excellent customer service and direct support to individuals and their families
- Advocating effectively for individuals as part of a multidisciplinary team
- Completing implementation, progress, and annual reports for individuals
- Coordinating support services in accordance with NDIS funds and budgets

**Qualifications and Experience**
- Minimum 3 years of experience in disability services or case management
- Degree-level qualification in a relevant field (social work, psychology, allied health, nursing, or community services)
- In-depth knowledge of the NDIS framework, Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Assisted Daily Living (ADL) and Community Access (CAS)
- Experience working with individuals with complex disabilities and high-intensity care requirements
- Strong leadership, communication, and relationship-building skills
- Exceptional organizational abilities and time management skills
- A compassionate approach coupled with a commitment to professional standards
- Highly developed verbal and written communication skills
- Comfort with technology and ability to work both autonomously and as part of a team
- Blue card and NDIS Workers Screening Clearance (or willingness to obtain)
- Current Australian Driver’s License

**What We Offer**

At RCS, we value your contribution and offer:

- Comprehensive training and ongoing professional development
- Opportunities for career advancement
- A collaborative and inclusive work environment
- Competitive remuneration. SCHADS 5.1 - 5.3 based on level of experience

If you’re passionate about empowering others and excel in managing complex support needs, we want to hear from you. This role offers more than just a job; it’s an opportunity to make a lasting impact on the lives of individuals with disabilities.

Join RCS, where every day brings new opportunities to support individuals in achieving their goals. We are an equal opportunity employer committed to creating an inclusive environment for all employees.