Donor Centre Manager

**Lead a great team to deliver exceptional service to our Donors**:

- **Permanent full-time opportunity - 76 hours a fortnight**:

- **Salary starting from $56 per hour + Penalties (if applicable) + Super + Salary Packaging Benefits**:

- **Located at Liverpool, NSW**

**Discover life-giving possibilities**

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

**About the role**

We have an exciting leadership opportunity based in a unique and clinical setting. We’re looking for an inspirational leader who has gained their experience leading medium or multi-disciplined teams in a highly customer-focused environment to lead a great team delivering exceptional donor service.
This is a fantastic opportunity to deliver a supportive and safe experience to our amazing donors while optimising efficiency and performance. As the Donor Centre Manager, and with the support of your leadership team, you will work alongside your team to achieve collection targets and meet key performance indicators to deliver Australia’s supply of blood and blood products.

Parallel to this, you will lead by collaboration, direction and support for your team. Thriving on pace and adaptability, you will achieve common goals and foster team effectiveness with respect and empathy.

In this role, you’ll also have the organisational savvy and business acumen to navigate and manage complex issues along with some clinical experience while developing constructive relationships to deliver business outcomes. You’ll be adept at using key financial indicators and metrics to guide decision making.

**Sound interesting? Here’s what we're looking for**:

- Ability to work alongside your team taking life-giving blood and plasma donations from donors
- A current AHPRA registration as a Registered Nurse or Enrolled Nurse is preferred however not essential.
- Demonstrated experience while handling medium sized teams in a structured clinical environment.
- Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management.
- Strong communication and time management skills
- Motivation to lead and inspire a team to reach shared goals and key performance indicators
- A passion for coaching people, developing skills within your team members and identifying talent
- Positive nature, with the ability to empathise with donors and team members
- Strong Excel knowledge, with the ability to dissect and interpret data accordingly
- Highly committed to safety and quality

**Thrive in a diverse culture that cares for your wellbeing**
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employees wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

- 5 weeks annual leave per annum
- A range of salary packaging benefits including the option to package up to $15,900 of your salary
- Ability to purchase additional annual leave
- Discounted private health cover with fantastic corporate benefit
- Discounted access to 1,430+ gyms & pools all over Australia
- Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
- Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

***Next steps**

If you want to know more about our recruitment process or to check out our FAQ's, please click here.