Customer Service Officer

7 days ago

Avondale Heights, Australia Doutta Galla Aged Services Full time

We are looking for a warm and friendly full time Customer Service Officer for Doutta Galla Aged Services Avondale Heights.

To be successful, you will bring enthusiasm for customer service and administration with a dedication to assisting others. Coupled with excellent organisational and time management skills, you will have exceptional attention to detail. Being technology savvy, experienced using various MS Office tools is a must.

**The role involves**:

- Providing high quality customer service and administrative support to residents, families and the Home's leadership team and staff.
- Ensuring compliance with Doutta Galla's systems, processes, policies and procedures.
- In liaison with the manager, coordinate replacement of planned and unplanned staff leave and complete administration tasks related to rostering.
- Prepare, maintain and distribute bed vacancy information.
- Coordinate new admissions and discharges.
- Maintain financial records relating to petty cash and claims for reimbursement.
- Maintain accurate and current information for clients, resident representatives, staff and external providers.
- Assisting with administration tasks relating to internal processes e.g. setting up new employees.
- Assisting with reception duties including prompt and courteous phone answering, accurate message taking and timely information transfer.
- Attending meetings to take minutes.

**Why work for us?**

Doutta Galla Aged Services is a not-for-profit aged care organisation with over thirty years’ experience caring for people from a diverse range of backgrounds. At Doutta Galla we are proud of the diversity of our residents and staff - everyone is welcome.

By joining Doutta Galla you will give back to the community with the benefits of both professional development and attractive, not-for-profit salary packaging. This position offers an exciting opportunity to work in a role you can be proud of.

Doutta Galla prides itself on cultural diversity and inclusion. We are an equal opportunity employer; all applicants will be considered for employment. Applicants must have the right to work in Australia and be eligible to work in Aged Care under the Aged Care Act 1997 (Cth) and complete NDIS check.

Please note that if you are selected for employment with Doutta Galla Aged Services, you must be able to provide evidence of a COVID-19 vaccination prior to commencement.

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