Duty Manager

2 weeks ago

Tullamarine, Australia Qantas Lounges Melbourne Full time

**Let’s start with the good stuff...**

**What are the benefits?**
- Career development
- Free meals and coffee on shifts
- Hotel discounts (staff rates) at over 3000 hotels globally
- Partnership discounts with companies such as Samsung, Sealy, and more...
- Discounted health insurance through our partner Medibank
- Discounted gym memberships
- And most importantly, work for a world class company who offer stability, career progression and a genuine focus on our people.

**And then, the great stuff**

**Who are we?**

Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. We are Accor.

**What do we do?**

Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

**What are the roles?**

Our Duty Manager will be highly motivated and provide support to our Senior Duty Managers and Lounge Manager. This role is focused on a passion for guest satisfaction and requires a hands-on approach to managing a team of a minimum of 50-60 employees at any one time, working across our lounges. Reporting directly to the Senior Duty Manager, you will form a key part of a team and will be responsible for the overall day to day success of the lounge operations.

**What do I need?**

Our Duty Managers are required to have the ability to work a 24/7 rotating roster, similar or previous experience as a duty manager, excellent communication skills with a strong focus on guest and team member engagement, ability to liaise closely with stakeholders in the lounge, and the ability to pass a Federal Police Clearance to enable your work in the Airport. You **must **also have Australian working rights to be considered for this role.

Our successful new team member will have experience in hospitality. Ideally you will have experience in high pressure premium or luxury service environment, able to think outside the box to ensure continuous improvement, and proven experience in leading a successful team. More importantly, you will have a genuine love of making others feel welcome, enjoy working as part of a team and wanting to come to work to have fun. As a world-leader in hospitality we can polish the skills needed to be exceptional.

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Gym membership
- Health insurance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating roster
- Shift work

Ability to commute/relocate:

- Tullamarine, VIC 3045: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Managerial: 2 years (required)
- Premium or luxury hospitality: 2 years (required)
- Food and Beverage: 2 years (required)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

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